About Us
The Foundation Education Group (FEG) is one of Australia’s largest private education providers,
supporting more than 15,000 students nationally across a growing portfolio of specialist institutes. Operating under Foundation Education and the Australian Institute of Personal Trainers (AIPT), we deliver high-quality vocational education and training programs that develop work-ready professionals for meaningful careers. Our mission is to create inspired, confident graduates
through education that is flexible, practical, and deeply supported, underpinned by strong industry partnerships and a commitment to quality outcomes.
About the Role
We are seeking a proactive and customer-focused Industry Support Officer to support the delivery of programs across Foundation Education and AIPT. This role plays a key part in ensuring seamless coordination between students, industry partners, and internal teams. You will be a central connector, supporting onboarding, engagement, compliance, and ongoing relationship management to ensure all stakeholders are informed, supported, and set up for success.
Success in this role
requires strong customer service capability, attention to detail, and the ability to manage multiple priorities in a fast-paced, service-driven environment.
Key Responsibilities
- Support and maintain positive relationships with Industry Partners, ensuring timely issue
resolution and accurate record keeping
- Coordinate operational delivery of key programs, including:
o Auspice and online delivery frameworks
o Alumni engagement workflows
o Refer & Earn programs
o 1:1 Flexible Mentor programs
o Campus Club delivery programs
o Vocational Placements
- Support onboarding, lifecycle management and offboarding of Industry Partners, mentors
and facilitators
- Monitor and maintain compliance documentation, including insurance and regulatory
requirements
- Coordinate website and system updates to reflect current delivery and partner information
- Assist with timetable setup, attendance tracking and reporting requirements
- Monitor shared inboxes, dashboards and service channels, escalating issues where required
- Manage student expectations relating to placement options and supporting students throughout the placement.
- Support Industry Partnerships and Student Progression to drive engagement, retention, and
positive student and industry outcomes
- Assist with performance monitoring against KPIs and SLAs
- Contribute to continuous improvement initiatives and operational best practice
About You
You are a confident, organised and solutions-focused professional who thrives in a fast-paced,
service-driven environment. You bring strong communication skills, attention to detail and the ability to coordinate multiple stakeholders effectively.
You will bring:
- Understanding in a coordination, operations or industry-facing role (VET sector experience
highly regarded)
- Strong customer service and stakeholder engagement skills
- Excellent written and verbal communication skills
- Strong organisational, prioritisation and execution capabilities
- A proactive and collaborative working style
Qualifications (desirable):
- Certificate IV in Business or associated area with relevant work experience
What’s on Offer
- A customer focused operational role within a purpose-driven education organisation
- Exposure to industry engagement, compliance and education delivery frameworks
- A collaborative, people-first culture
- Ongoing professional development and career growth opportunities
