Certificates Compliance Officer: VEECs ESCs / PRCs
(SYDNEY, 2000, NSW)
About Formbay
Formbay is a leading Australian technology company in the renewable energy space.
Since 2011, we’ve been helping solar retailers and installers simplify the creation and trading of Renewable Energy and Energy Efficiency Certificates. We have offices across the globe delivering on Innovative ways of simplifying the complicated requirements across the Renewable Sector.
In plain English? We make the behind-the-scenes paperwork of solar simple. We’re known for our trusted systems, strong relationships, and genuinely helpful customer support, making life easier for installers and homeowners across Australia who are going solar.
We’re passionate about making renewable energy easier for everyone, a people-first technology company looking for friendly, detail-oriented communicators who enjoy helping others and solving problems.
Our Mission
- To accelerate the electrification of Australian homes and businesses
About the Role
We are seeking a motivated and detail-focused Certificates Compliance Officer – VEECs to support the compliant creation, validation and processing of Victorian Energy Efficiency Certificates (VEECs) under the Victorian Energy Upgrades (VEU) program.
This role plays an important part in ensuring certificate submissions are accurate, complete and processed efficiently, while helping protect the business from compliance risk and delays.
You will work closely with internal operations teams, trading/compliance functions, installers and external stakeholders to maintain strong standards across all VEEC activity.
Key Responsibilities
Certificate Compliance & Processing
- Review VEEC applications and supporting evidence for completeness, accuracy and eligibility.
- Validate customer records, installation evidence, product documentation and required declarations.
- Process certificate workflows accurately and within required timeframes.
- Monitor outstanding submissions and follow up missing or incorrect documentation.
- Escalate issues, irregularities or potential compliance risks promptly.
Quality Assurance & Regulatory Support
- Maintain up-to-date knowledge of Victorian Energy Upgrades (VEU) rules and scheme requirements.
- Support internal audits, quality checks and remediation activities.
- Assist with regulator requests, evidence reviews and documentation retrieval.
- Help ensure internal controls remain effective and fit for purpose.
Stakeholder Engagement
- Liaise with installers, field teams and internal stakeholders to resolve documentation or submission issues.
- Provide practical guidance on VEEC evidence standards and compliance expectations.
- Build effective working relationships with Victorian delivery partners.
Reporting & Improvement
- Maintain accurate records, logs and tracking registers.
- Provide reporting on volumes, exceptions, ageing items and risks.
- Identify opportunities to improve workflow efficiency, accuracy and turnaround times.
About You
- Previous experience in compliance, administration, operations or regulated processing environments.
- Strong attention to detail and ability to assess documentation accurately.
- Organised with the ability to manage competing priorities.
- Strong written and verbal communication skills.
- Intermediate Microsoft Excel / spreadsheet skills.
- Comfortable working in a fast-paced environment.
Desirable
- Experience working with VEECs, ESCs or PRCs.
- Exposure to energy certificates, utilities, renewable energy or compliance schemes.
- Experience in audit, evidence management or quality assurance.
- CRM or workflow platform experience.
Success in the Role
- Accurate and timely VEEC / ESC / PRC processing.
- Low rejection or rework rates.
- Strong compliance discipline.
- Responsive stakeholder support.
- Continuous improvement mindset.
What’s in it for you
- Bright, modern offices in Sydney CBD (5 minutes from Town Hall)
- Supportive, friendly team with a genuinely great culture
- Exposure to the renewable energy industry, no technical background needed
- Opportunities to learn compliance and grow your customer service career (Formbay encourages and supports continuous learning and career growth)
- Working with a growing company means many opportunities to transition into other technical specialties or interests within the company.
Location
Sydney CBD based
