About FoodByUs
FoodByUs is Australia’s leading B2B order management platform for the hospitality industry. We connect manufacturers, distributors and operators, streamlining how venues order and manage supplies across multiple categories.
Our platform brings visibility, speed and control to a process that was once manual and fragmented. By consolidating supplier communication and order workflows into a single system, we help venues focus more on service and less on admin. We also integrate with leading POS systems like Square, H&L, Ordermate and Lightspeed, accounting platforms such as Xero, and offer advanced tools like Menu Costing – enabling operators to track ingredient pricing, optimise margins, and make smarter business decisions.
We’re looking for an Operations Manager to own how our suppliers work with FoodByUs. This role is: fast-moving, hands-on and full of responsibility. You’ll sit at the intersection of people, systems and data, helping complex supplier businesses run better every day.
If you love solving problems, talking to customers, working with data and actually getting things done – you’ll love this role.
What You’ll Be Doing
This role is all about making things work better
- Be the primary point of contact for our supplier partners, building strong relationships and influencing operational outcomes.
- Get deep into supplier operations and help them integrate seamlessly with FoodByUs
- Use data (Tableau, Beekeeper, Google Sheets and more) to identify problems and unlock opportunities
- Train supplier teams on how to get the most out of FoodByUs – from specials to buyer engagement
- Facilitate system integrations between suppliers and FoodByUs (working hand in hand with our product team)
- Gather feedback, spot patterns and feed real insights back to product, sales and ops
- Troubleshoot issues end-to-end – no handballing, no half solutions
- Bring new ideas to the table and help us constantly improve how we work with suppliers
Our suppliers are busy, complex businesses – some run fleets of trucks and service major venues daily. You’ll need to be comfortable with complexity and enjoy figuring things out.
Who You Are
You’ll likely bring:
- Demonstrated experience in operations, customer success, account management, or customer service, preferably within a B2B or SaaS environment.
- Startup or small–medium business experience (you’re used to wearing multiple hats)
- Strong organisation and attention to detail – lists, follow-ups and execution matter to you
- High EQ and great listening skills – you get to the real problem fast
- A data-driven mindset (you’re comfortable in spreadsheets and reporting tools)
- Clear communication – you can explain complex workflows simply
- A genuine love of working with people, every single day
- A bias to action – unfinished tasks drive you crazy
- Passion for food, hospitality, tech and startups
Food industry experience is helpful but not essential.
Why FoodByUs?
- Join a high-growth Sydney-based startup with serious momentum
- Take real ownership and make visible impact from day one
- Work directly with leading hospitality suppliers and venues
- Competitive salary + tools of the trade
- Employee Share Option Plan – grow with the business
- Learn fast, stretch yourself and build something meaningful
- Work with a smart, supportive and genuinely good team
If you’re excited by pace, responsibility and building better systems in a startup environment – we want to hear from you.
