Guest Service Agent

Summary:

Join our team as a Guest Service Agent in Cairns, where you’ll be the first point of contact for our guests. Your role will involve providing exceptional customer service, assisting with enquiries, and ensuring a memorable experience for all visitors. This position is perfect for individuals who thrive in a dynamic environment and are passionate about hospitality.

Responsibilities:

• Welcome guests upon arrival and provide a warm and friendly atmosphere.
• Assist guests with check-in and check-out procedures efficiently.
• Handle guest enquiries and resolve any issues or complaints promptly.
• Provide information about the hotel facilities, local attractions, and services.
• Maintain accurate records of guest bookings and transactions.
• Collaborate with other departments to ensure guest satisfaction.
• Ensure the reception area is clean, organised, and welcoming at all times.

Qualifications:

• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computer systems and hotel management software.
• A positive attitude and a passion for delivering excellent service.
• Flexibility to work various shifts, including weekends and holidays.