Job Purpose
Reporting to the Director of Food & Beverage, and working closely alongside the F&B leadership
team, this role supports Food & Beverage operations at the resort by leading the team through daily
F&B operations in Food and Beverage outlets and C&E Functions
This hands-on operational role ensures all outlets provides the highest standard of service and that
all team members are motivated to provide a warm genuine welcome to guests, anticipate their
needs and go above and beyond to create memorable moments.
Reporting Line
Communications & Key Relationships
Internally
• General Manager (GM)
• Executive Assistant Manager (EAM)
• Food & Beverage Team
• Head of Departments
• Department 2IC’s
• Dr Jerry Schwartz and owners’ representatives
Externally
• Suppliers
• External contractors
• Guests both inhouse and local
Director of Food & Beverage
Assistant Manager(s) – Food & Beverage Outlets
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Key Result Areas
Business Performance
• Responsible for the organisation and control of the day to day operation of the food and
beverage outlets and Conference & Events within the Resort.
• Train, coach and supervise team members to understand standards and procedures and
ensure these are observed to provide a consistent, high level of service for all customer
contact.
• Actively motivate and engage team members to ensure maximum guest experience and
creation of memorable moments for guests in F&B outlets and C+E functions
• Communicate with relevant departments in relation to function and outlet requirements and
changes, taking necessary action and communicating with the team
• Assist with preparing the roster for F&B outlet and Conference and Events to ensure it meet
guest demand whilst managing labour costs as required
• Attend and actively participate in weekly BEO and department meetings respecting the
confidentiality of issues which may be discussed
• Supervise function room set-ups, service and pack-down of the function/event to ensure client
needs are being met according to specifications of function event orders and highest level of
resort standards are achieved every time
• Communicate with kitchen on timing of meal requirements and provide feedback on quality
of product.
• Maintain storerooms to ensure tidiness and adequate inventories of glassware, crockery and
cutlery.
• Ensure strict security and RSA procedures are followed, including communicating and training
with the team and handling any issues, escalating to manager or Manager on Duty where
required
• Working with line manager and other F&B Outlet Assistant Managers to ensure accurate stock
ordering according to par levels in line with budget and reducing wastage
• Ensure all department equipment is well maintained & any concerns are logged with
Engineering for follow up.
• To assist with performance evaluations for all staff, communicating with Line Manager or
Talent & Culture as required
• Assist in preparing weekly and monthly forecasts for restaurant / bar and room service;
• Liaise with F&B and C&E Operations Managers on promotions for department with a view to
increasing market share and return business.
• Follow up on all guest feedback, resolving service recovery issues and escalating to Manager
and relevant departments as required
• Ensure that cleanliness, sanitation and hygiene standards are maintained in all outlets in area
of responsibility at all times
• Ensure fire precautions and safety are followed at all times in all F&B outlets and C+E function
spaces, escalating any risks or issues to line manager or Manager on Duty
• All other duties as required by your Manager.
