This is not your standard Service Desk role.
As our Regional Service Desk Manager, you’ll lead a high-impact function across customer support, warehouse operations, and internal IT—owning the performance of our APAC service desk end-to-end.
You’ll be hands-on. You’ll be in the detail. And you’ll be the person the team turns to when things get complex.
From managing a support environment to overseeing hardware logistics and stepping into escalations, reporting into the Technology Operations Manager, you’ll play a critical role in keeping our customers operational and our teams aligned.
What You’ll Be Responsible For
- Act as the bridge between support and the broader Technology team
- Lead and manage a Service Desk across APAC
- Own support tickets, escalations, SLAs, and performance reporting
- Act as the key escalation point for critical issues
- Get hands-on with troubleshooting and incident resolution
- Oversee warehouse operations (inventory, shipments, repairs)
- Manage distributor support, technician visits, and replacements
- Support internal IT (devices, onboarding/offboarding, systems)
- Drive continuous improvement across support and operations
What Sets You Apart
Our tech is custom-built and deployed directly into customer sites—often where technical expertise is limited.
You’ll need to:
- Stay calm under pressure
- Solve problems without a clear playbook
- Work across teams to get outcomes
- Handle customers with empathy while driving resolution
You’ll be:
- hands-on and lead from the front
- comfortable in ambiguity and complexity
- able to de-escalate and problem-solve under pressure
- balanced in customer experience with operational efficiency
- structured, but not rigid
What You Bring
- Experience leading Service Desk or Technical Support teams
- Strong troubleshooting skills (hardware + software)
- Experience with onshore/vendor support models
- Exposure to logistics, inventory, or hardware environments
- Familiarity with ITSM tools and platforms like Microsoft 365
- ITIL (or similar) is a plus
Why Join Evolt
- Work with a globally expanding business across 50+ countries
- Be part of a team building and supporting unique, custom technology
- Own a function that directly impacts customer experience and retention
- A role that blends leadership, operations, and technical depth
If this role sounds like it is written for you, please apply today! We will be reviewing and progressing applications as received.
