Quality and Compliance Manager
Lead quality care and continuous improvement in community aged care. Everglow Community Care Links Incorporated is seeking an experienced and values-driven Quality and Compliance Manager to help shape safe, high-quality, person-centred services for older people living at home.
This is an exciting opportunity to play a key role in organisational governance, compliance, quality management and continuous improvement across our in-home aged care services.
About The Business
Everglow Community Care Links Incorporated is one of North Queensland’s largest not-for-profit community care providers. We are an aged care provider with a reputation for cultural leadership and innovation.
We employ over 100 staff and provide assistance to more than
1,200 clients across Ingham, Townsville and Ayr.
With a heritage spanning more than 35 years, we are proud of our history and excited about our future.
About the Role
The Quality and Compliance Manager is responsible for leading quality, compliance and continuous improvement initiatives across the organisation to support safe, effective and person-centred care.
This role works closely with operational teams to strengthen governance frameworks, maintain regulatory compliance and support a culture of accountability and continuous improvement.
Key responsibilities include:
- Leading quality and organisational improvement initiatives
- Coordinating audit and registration processes
- Managing incident, complaints and feedback systems
- Monitoring and supporting regulatory compliance obligations
- Supporting continuous improvement activities across the organisation
- Assisting with policy and procedure development and review
- Supporting teams to meet quality and compliance requirements
- Monitoring organisational risk and quality outcomes
- Contributing to governance reporting and organisational improvement strategies
This role is ideal for someone who enjoys building strong
systems, supporting teams and driving practical improvements that make a
meaningful difference to client outcomes.
About You
To be successful in this role, you will bring:
- Experience in governance, quality, compliance or risk within aged care, health or community services
- Strong knowledge of the Aged Care Act 2024, Strengthened Aged Care Quality Standards and regulatory requirements
- Excellent communication skills
- Experience managing audits, incidents, complaints and continuous improvement systems
- Strong organisational and analytical capability
- A collaborative, supportive and solutions-focused approach
Why Join Us?
- Opportunity to influence organisational quality and client outcomes
- Collaborative and values-driven workplace culture
- Meaningful work supporting older people in the community
- Supportive leadership environment
- Professional development opportunities
- Salary packaging benefits available
- Monthly RDO
Apply Now
Please submit your resume and a cover letter outlining your
suitability for the role.
