Ready for a role where customer service meets adventure? We’re on the lookout for passionate Part-Time and Full-Time Brand Ambassadors to join our growing team from late-April/early-May! We’re based in central Maroochydore, in our brand new office, with some flexibility to work from home. No insurance experience required – just great energy and a love of helping people!
The Rosters
To ensure we’re there to support customers with any adventure, we’re looking to fill the below rosters, with some flexibility available:
Full Time:
- Monday – Friday with a start window of 0700 – 1000 (37.5 hrs per week)
Part Time
- Saturday, Monday, and Tuesday working 7.5hrs with a start window of 0700 – 1000 (22.5 hours per week)
- Saturday, Monday, Thursday and Friday working 7.5hrs with a start window of 0700 – 1000 (30 hours per week)
- Saturday, Monday, Tuesday and Wednesday working 7.5hrs with a start window of 0700 – 1000 (30 hours per week)
Please note, you will need to be able to complete at least 3 weeks full time, onsite, training, Monday – Friday 0830 – 1600.
Who we are (and why you’ll love it here!)
Through our brands, Club 4X4 and KT Insurance, we exist to protect the lifestyle of the outdoor adventurer – it’s our purpose! We’re passionate advocates for people to live their best life – and that includes our employees!
We’re not your standard insurance company selling standard policies. Think modified 4X4 or RVs & Caravans – the vehicles that get our customers off the beaten track and enjoying our beautiful country. Whether it’s a full lap of Australia or a weekend escape from the rat race, we love hearing about their adventures (and their vehicles!) so we can help them adventure with confidence.
What you’ll be doing
In this fast-paced and dynamic role, you’ll:
- Take inbound calls to assess customer needs by providing quotes or maintaining existing policies – absolutely no cold-calling
- Talk to our passionate customers about their specialist vehicles and exciting travels to tailor solutions for their needs
- Promote the benefits of our products and services to existing customers
- Deliver exceptional customer experiences
- Learn all about our amazing brands through comprehensive training and on-going support
- Be encouraged to provide feedback and suggestions to build the brand and customer experience
- Actively contribute to an engaged, collaborative and high-performing team environment
- Interact with our customers and immerse yourself in the outdoor adventurer lifestyle at Events and Shows
What will you bring to the role?
- A genuine passion for delivering great customer service
- Customer service experience in any industry – call centre or insurance experience is a bonus, not a must
- Strong verbal and written communication skills
- Confidence using MS Office (Teams, Outlook, Excel) and navigating systems
- Energy, resilience and a positive attitude
- A love for the great outdoors or adventure lifestyle is a plus – but not essential
What’s in it for you?
- Starting salary of $57,500 (pro-rata for part-time) + Super, with 6-monthly incentives – plus, as you grow with us, you’ll enjoy tenure bonuses and/or pay increases at 6, 12, and 18 months. Your adventure with us keeps getting better!
- Central location in Maroochydore
- A rotating roster to support our operating hours of 7am – 6pm AEST, Monday to Friday and 8am – 1pm Saturdays – no nights!
- A paid day off for your birthday!
- Significant discounts on our insurance products
- Employee Assistance Program
- A supportive work environment with a fun culture
Ready to take the next step in your career? We want to hear from you! We’ll be in touch but if you’ve got any questions, feel free to get in touch via recruitmentteam@edagroup.com.au
