Customer Consultant, Digital Engagement – 18 December 2026

At Envest Direct Agencies, our purpose is to protect the lifestyle of our customers, enabling them to adventure with confidence. Not only do we own and represent some of Australia’s most recognisable niche brands (Club 4X4 & KT Insurance) in the consumer insurance market, we’re passionate advocates for people to live their best life – and that includes our employees.

As a Digital Engagement Consultant, you’ll handle customer interactions through multi channels including but not limited to:

• Trust pilot
• Direct social messages
• Public social messages and comments
• Webchat
• Fresh desk tickets/ email enquiries
• Incoming voice calls

If you’re passionate about providing exceptional customer service through digital channels this could be the perfect opportunity for you.

As a Digital Engagement Consultant, you will:

• Deliver exceptional customer support through web chat, email, social media, and phone communications.
• Address customer inquiries promptly and effectively while adhering to compliance standards, ensuring a high level of customer satisfaction and concise communication.
• Manage multiple interactions and work feeds at one time.
• Perform testing and participate in trials when activating new interaction channels and functionality.
• Flexible and willing to help customers during peak periods.
• Work together as a team to achieve the desired level of customer service.
• Provide feedback and recommendations to enhance the brand and the customer experience.
• Handle, resolve and coordinate management of customer satisfaction raised through digital channels.

What you’ll bring to the role?

• Minimum 12 months experience in an EDA Customer-facing role.
• Strong written communication skills with excellent grammar and attention to detail.
• Typing speed for 55+ words per minute and strong computer literacy skills.
• Ability to quickly comprehend written communication, gather relevant details to fully understand customer needs, to steer conversations efficiently towards positive outcomes.
• Confidence in managing multiple interaction types and tasks across platforms and applications.
• Strong problem solving and complaints handling skills.
• Capable and compliant in both KT & Club 4X4 product, systems and knowledge.
• Received at least a satisfactory rating in the most recent EDA performance review.