Job Title: Client Care & Sales Consultant
Company: En Gold
Location: Armadale, VIC
Job Type: 3-4 days per week, alternating Saturday
About Company:
En Gold is a design-led Australian furniture brand creating pieces that transcend trends and are made to live with you for a lifetime. Our collections are thoughtfully crafted to become a part of the everyday moments, celebrations, and milestones that make a house a home.
We are looking for a Client Care & Sales Consultant who enjoys building relationships with clients and supporting them throughout their journey with En Gold.
About the Role:
This is a varied role combining client care and sales support, where no two days are the same. You will be responsible for assisting clients with enquiries, managing after-sales support, and supporting sales within the gallery.
Your focus will always be on delivering a professional, thoughtful and solutions-focused customer experience.
Key Responsibilities:
- Respond to client enquiries
- Provide professional and solutions focused after-sales client care
- Liaise with logistics and warehouse teams to track orders and deliveries
- Assist with troubleshooting any issues and resolving client concerns
- Support gallery sales and client consultation when required
- Maintain accurate records in our inventory and order systems
- Build strong relationships with clients to ensure a positive experience with the En Gold brand
About you:
We are looking for someone who is:
- Client focused and naturally enjoys helping people
- Calm, professional and confident managing client enquiries
- Organised and able to manage multiple tasks
- A clear and professional communicator
- Solutions focussed with strong problem solving skills
- Comfortable working both independently and as part of a team.
Experience in client care, customer service, retail sales or a similar role will be highly regarded.
Benefits:
• Join a respected and highly desired furniture brand in the industry.
• Work within a supportive and close-knit team.
• Be part of a company that values creativity, design and craftsmanship.
• Exclusive staff discount on furniture products.
• Additional week of annual leave after 12 months.
• Opportunities for professional growth and development.
If you are passionate about furniture and interior design, and have experience in sales and customer service, we encourage you to apply for this exciting opportunity.
Please note: we are managing this recruitment process directly and are not seeking assistance from recruitment agencies.
