Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role
The SDR Manager is one of the most important and highest impact roles within our Sales organisation. This role operates at a much bigger level than the title might suggest.
At Employment Hero, our SDR Managers aren’t simply responsible for managing activity and leading a team. They operate at the centre of revenue, people, AI, systems and strategy.
Many of our leaders operate with the breadth of thinking you’d typically associate with more senior leadership roles. We don’t expect perfection, but we do expect curiosity, ownership and the ability to think beyond your immediate team.
You’ll own and shape a critical part of our growth engine, helping build and evolve the next era of outbound at Employment Hero. You won’t simply execute an existing playbook. You’ll help build, challenge and evolve it and be expected to leave it stronger than you found it.
This is a role for leaders who enjoy building things, solving problems and creating lasting impact. You’ll coach and develop future top performers and leaders, use data to diagnose opportunities, leverage AI to remove friction and partner across the broader business to continuously improve how we operate.
What You’ll Do
- Lead, coach and develop a high-performing SDR team responsible for generating qualified pipeline and driving revenue outcomes
- Own regional outbound pipeline generation performance across activity, conversion, quality and efficiency metrics
- Own and evolve the outbound motion, continuously improving how we identify, prioritise and engage accounts across target markets
- Build and refine repeatable outbound playbooks across targeting, qualification, messaging, prospecting strategies and multi-channel engagement approaches. Build scalable systems, frameworks and operating rhythms that improve consistency and performance
- Coach the full performance spectrum, from helping new talent find their feet through to helping top performers reach exceptional levels
- Analyse funnel and performance data to identify trends, diagnose root causes and remove bottlenecks
- Continuously improve outbound efficiency and quality by understanding what creates strong opportunities and stronger downstream outcomes
- Leverage AI, automation, intent signals and technology to remove low-value work and improve productivity, decision making and prospecting effectiveness
- Partner closely with Sales, Marketing, RevOps, Enablement and Product teams to continuously optimise our GTM motion
- Partner on account strategy, market design and territory approaches to improve focus and performance
- Hire, onboard and develop exceptional talent while creating a culture of accountability, curiosity, growth, fun and ownership
- Build future AEs and future leaders through coaching, development and career pathways
- Champion experimentation and continuously test new ideas, channels and approaches
- Challenge existing thinking and proactively improve the way we work
You’ll bring:
- 5+ years experience within SaaS sales leadership or sales development environments at SMB level
- Experience leading high-performing SDR or BDR teams in fast-moving environments
- Strong commercial thinking and an ability to balance people, process and revenue outcomes
- Proven experience building, improving or scaling outbound motions
- Proven experience using data to diagnose issues and drive meaningful change
- Strong coaching capability with a genuine passion for developing people
- Experience building or improving systems, processes or operating frameworks
- Strong AI and technology curiosity with an appetite for experimentation
- Ability to influence, collaborate and drive alignment across multiple teams and stakeholders
- Comfortable operating in ambiguity and creating clarity in fast-moving environments
Our approach to sales leadership and growth
- Leadership here is about creating an environment where people can do the best work of their careers.
- Performance and accountability matter, but high standards and high care can absolutely exist together. We look for leaders who raise the bar, create clarity and actively invest in helping people grow.
- Some of the biggest opportunities sit in unlocking exceptional performance, not simply improving underperformance. Success isn’t only helping someone move from 50% to target. It’s asking how someone already performing at 120% gets to 200%.
- We’re AI-first in how we operate, constantly rethinking how work should happen and using technology to remove low-value tasks, surface stronger insights and create more time for coaching, problem solving and strategic work.
- Quality matters. Our SDR teams focus on meaningful customer conversations, strong discovery and building high-quality pipeline that creates real downstream impact.
- You’ll operate within a sophisticated GTM environment spanning AI-driven coaching, conversation intelligence, automation, enrichment, workflows, worldclass tech stack and analytics designed to help teams move faster, work smarter and spend more time where they add the most value.
At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
- Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026
We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. We verify candidate identity and location as part of our hiring process.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
