Are you an organised, commercially minded coordinator who enjoys working with people and driving franchise growth?
We’re on the lookout for a Franchise Recruitment Coordinator to join our team and play a key role in supporting the growth of The Coffee Club network.
If you enjoy managing candidate pipelines, coordinating recruitment processes, and building strong relationships with prospective business owners, this could be a great next step in your career.
Who are we?
Minor DKL Food Group is a leading Australian retail food franchisor and the Australian subsidiary of the Thai listed Minor International PCL. With brands including The Coffee Club and Veneziano Coffee, and over 400 stores across 11 countries, our network employs more than 5,000 people.
For 35 years, The Coffee Club has been an iconic and well loved staple in Australia. Built on a foundation of family, friends, and meeting customer needs, we have created more than just cafés. We have created spaces where people connect. Today, we are one of the world’s largest Australian café chains, serving millions of loyal customers.
What is the role?
This role is focused on coordinating the end to end franchise recruitment process, ensuring high quality candidates progress efficiently and professionally through each stage of the journey.
Working closely with the Franchise Development Manager, you will manage early stage recruitment activity, candidate communications, and pipeline administration. This enables the broader team to focus on strategic growth and new site opportunities.
Key responsibilities include:
You will manage inbound franchise enquiries and conduct initial screening conversations to assess candidate suitability, motivation, and financial capacity, ensuring a high quality pipeline. You will coordinate the candidate journey from enquiry through to later stage engagement, including interviews, discovery sessions, in store experiences, and required documentation, while acting as a consistent and professional point of contact.
You will maintain accurate CRM records and recruitment trackers, monitor pipeline progress, and provide regular reporting and insights, while identifying any risks or delays. You will also ensure all recruitment activity aligns with the Franchising Code of Conduct by coordinating documentation and maintaining clear, auditable records.
In addition, you will collaborate closely with internal stakeholders across Franchise Development, Operations, Legal, Marketing, and Leasing to support candidate progression and recruitment initiatives.
Who are we looking for?
You are highly organised, proactive, and confident working with people. You enjoy balancing structure and process with relationship building and take pride in delivering a professional and consistent candidate experience.
You will ideally have:
- Experience in recruitment coordination, franchise sales, lead generation, or customer acquisition
- Confidence conducting screening conversations and building rapport
- Strong attention to detail and administrative capability
- Experience using CRM systems and Microsoft Office, particularly Excel and Outlook
- The ability to manage multiple candidates and competing priorities
- A professional and solutions focused approach
Exposure to franchising or regulated environments is highly regarded.
Why should you come work for us?
We’re proud of our collaborative, high-energy workplace where expertise is valued, ideas are welcomed, and people genuinely support one another.
You’ll enjoy:
- Working from our modern Southbank office, close to public transport and great local amenities
- A supportive, team‑focused environment with exposure to multiple parts of the business
- Flexible working arrangements to support work-life balance
- Employee benefits including employer‑funded paid parental leave, purchased annual leave, and subsidised learning and development
- Barista‑quality coffee every day
How do I apply?
If you’re ready to contribute your skills and passion to our team, we want to hear from you!
To apply, please submit your CV/ Resume addressing your suitability for the role.
Hit the Apply Now button!
If you are successful in the initial screening process, we will contact you to discuss the role further.
