AI Job Summary

Minimum 1 year experience in a customer-facing role; fitness industry experience highly regarded.
Proven sales-focused experience; ability to achieve and exceed KPIs following company systems.
Current First Aid/CPR certification or willingness to obtain in first two weeks; current Working With Children Check.

Role Type

On-site • Permanent • Full-time • Entry Level

Description

Join the Team at EMF Nerang Performance & Recovery Centre

Are you passionate about people, sales, and delivering exceptional customer service? If so, we’d love to hear from you.

EMF Performance & Recovery Nerang is one of Queensland’s largest and most advanced gyms. With multiple locations across QLD and NSW, EMF continues to grow as an industry leader in premium health, fitness, and recovery experiences.

Our Nerang facility offers state-of-the-art training and recovery services, including Reformer Pilates, group fitness classes, strength and functional training, boxing and MMA, spin and performance training, outdoor functional zones, recovery lounges, sauna and steam rooms, and hot and cold magnesium plunge pools—delivering a truly unmatched member experience.

We are currently seeking an outgoing, energetic, and customer-focused team member to join our Nerang team.

A Career Path Like No Other

At EMF, we pride ourselves on building high-performing teams who represent our brand by delivering five-star service in a clean, welcoming, and premium facility.

We invest heavily in training, development, and career progression—supporting our team to grow their skills, achieve their goals, and build long-term careers within the fitness industry.

What We’re Looking For

The ideal candidate will have:

Proven experience in a customer service or sales-focused role
An outgoing, motivated, and energetic personality
A strong ability to achieve and exceed KPIs while following company systems and processes
Excellent teamwork and communication skills with a results-driven mindset
Strong attention to detail and administrative capability
Experience in conflict resolution and member engagement
A genuine passion for health, fitness, and member experience

Eligibility Requirements

Minimum 1 year experience in a customer-facing role (fitness industry experience highly regarded)
Current First Aid and CPR certification, or willingness to obtain within the first two weeks of employment
Current Working With Children Check
Strong passion and knowledge of the fitness industry

Member Service & Reception Team Members – EMF Nerang Performance & Recovery