We’re looking for an experienced Global eCommerce Manager to lead the growth, performance and evolution of our global eCommerce ecosystem. Reporting to our Chief Operating Officer, and sitting at the heart of our digital strategy, this autonomous role is responsible for driving commercial results, delivering a seamless customer experience, and championing innovation across all online touchpoints.
Why You’ll Love Working With Us:
- A purpose‑driven brand that prioritises people, community and sustainability
- A collaborative culture where ideas matter and collaboration is the norm
- The autonomy to innovate, optimise and shape our global digital experience
- Leadership scope across eCommerce, Customer Service and agency partners
What You’ll Do:
- Drive trade performance through data led, fact based insights and analysis
- Continuously improve platform performance and UX, optimising conversion
- Effectively manage digital agencies and development partners
- Lead a small, passionate Customer Service team to deliver efficient and exceptional service
- Lead, coach and grow your team
What You Bring:
- 5+ years in B2C eCommerce, retail and fashion experience highly regarded
- Proven ability to drive sales, optimise conversion and prioritise UX improvements
- Exceptional analytical capability – drawing actionable insights from various data points including GA4, Looker Studio and Shopify Plus comes second nature
- Demonstrated leadership experience – the ability to grow and challenge your team, work collaboratively & communicate with clarity essential
- Understanding of UX, CRO and front‑end behaviour
- Experience with customer service tools (eg Gorgias) an advantage
We offer:
- Salary and benefits commensurate with experience
- Access to our generous annual profit share incentive scheme
- Genuine commitment to work life balance
- Highly collaborative, family centric and supportive work environment
- Market leading product discounts for you, your family & friends
- Your birthday off every year
- 2 days paid volunteer leave every year
This is a hybrid, full time role based in our Preston office in Melbourne, based at least 60% of the week in the office. We are unable to consider sponsorship or exclusively remote work for this role.
Ready to Make Your Mark?
Apply now and help shape the future of our global digital experience. Alternatively, reach out to us at jobs@elkthelabel.com for a copy of the Position Description or to find out more. We can’t wait to hear from you! x
