Deliver reliable print performance through expert support, maintenance, and smart solutions.
At efex, no two days are the same. You’ll be hands-on across diverse client sites, diagnosing print issues, maintaining devices, and ensuring minimal downtime, backed by a supportive team that values practical problem solving and great service.
Who we are:
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, our clients and our team.
The Role:
We’re looking for a Print Technician to join our Shepparton team full-time.
In this role, you’ll play a key part in delivering high-quality print support across our Managed IT and Print customer base. You’ll be responsible for installations, maintenance, and troubleshooting, ensuring our clients experience minimal downtime and maximum efficiency.
Key Responsibilities
- Provide onsite and remote support for print devices and related software
- Deliver repairs, installations, and preventative maintenance across a range of devices
- Build strong relationships with customers through clear communication and reliable service
- Ensure all work is completed in line with SLA requirements and service delivery processes
- Maintain accurate job documentation, system updates, and stock management
- Proactively identify opportunities to improve service delivery and customer outcomes
About You
- Proven experience as a Print Technician or in a similar technical support role
- Strong experience diagnosing and repairing multi-function printers and print devices
- Solid understanding of print software and troubleshooting
- Exposure to IT environments will be highly regarded
- Experience in production print environments will be highly regarded
- Experience working with Canon devices/solutions will be highly regarded
- Excellent customer service and communication skills, with the ability to explain technical issues clearly
- Strong attention to detail and commitment to quality outcomes
- Ability to work independently and as part of a team
- Current and valid driver’s licence
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Blue Card (or ability to obtain one) for working with children
What we offer:
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Competitive Salary: We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
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Birthday Leave: Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members’ milestones.
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Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
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Varied, hands-on role across multiple clients and technologies
- Opportunities to grow your technical skills in both print and IT environments
If you’re passionate about delivering exceptional service and enjoy working in a hands-on technical role, we’d love to hear from you.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
