Drive meaningful outcomes in healthcare through smarter IT solutions
At efex, no two days are the same. You’ll partner with healthcare providers to improve how their practices run, connecting people, systems, and technology to deliver better outcomes for patients and staff alike.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, our clients and our team.
The Role
We’re looking for an Account Manager – Healthcare to manage and grow relationships with private practices, specialist clinics, and allied health providers.
This is more than a traditional account management role, you’ll act as a trusted advisor, understanding how healthcare practices operate and identifying opportunities to improve workflows, efficiency, and patient outcomes through technology. Based in South Melbourne.
What You’ll Be Doing
- Build strong, long-term relationships with healthcare clients as their primary point of contact
- Understand practice workflows and identify inefficiencies or improvement opportunities
- Conduct regular account reviews and maintain a strong engagement cadence
- Partner with Service Delivery teams to ensure issues are resolved quickly and effectively
- Identify growth opportunities within accounts through solution-based selling
- Present and position efex solutions across Cloud, Modern Workplace, Cybersecurity, Networking, and Unified Comms
- Educate clients on new technologies and how they integrate with practice systems
- Support onboarding and technology transitions for new clients
About You
- Experience in account management, customer success, or practice management within healthcare
- Strong understanding of how healthcare practices operate (GP, specialist, or allied health)
- Confident engaging with practice managers, partners, and clinical staff
- Ability to translate technical solutions into clear business benefits
- Commercial mindset with experience identifying growth opportunities
- Strong communication skills—professional, personable, and credible
- Comfortable working across multiple stakeholders and priorities
Highly Regarded
- MSP or IT solutions experience
- Exposure to healthcare systems such as Best Practice, Genie, Medical Director, Clinic to Cloud
- Understanding of healthcare compliance and data privacy requirements
- Experience selling or supporting technology within healthcare environments
What We Offer:
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Competitive salary + commission structure: we reward performance and results
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Supportive, down-to-earth culture: collaboration and respect are at the heart of efex
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Birthday leave: enjoy your special day off on us
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Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
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Career growth opportunities: whether your future is in senior account management, technology solutions, or leadership, efex gives you the platform to succeed
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Purpose-driven impact: help healthcare providers deliver better care through smarter technology
Why Join efex?
This is more than an account management role, it’s an opportunity to make a genuine difference in the healthcare industry. You’ll help practices improve efficiency, patient experience, and compliance, all while working within a supportive, forward-thinking national organisation.
Apply now.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
