Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim-survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.
We are seeking experienced practitioners to join our Womensline – Crisis Intervention Counsellor team!
- Casual contract.
- In-office. Brisbane City, QLD.
- Flexibility to work shifts across a 24/7 roster is favourable.
- Comprehensive training and onboarding.
Crisis Intervention Counsellors provide phone-based crisis support to women, children, and other dependents—such as pets—experiencing domestic and family violence across Queensland. Using a trauma-informed approach, you will assess and understand the unique needs of each victim-survivor by completing comprehensive DFV risk assessments and practical needs assessments. Based on these assessments, you will develop appropriate safety plans and referrals. Additionally, you will provide compassionate, non-judgmental crisis counselling and psychological first aid to address and support emotional and psychological concerns. Furthermore, you will offer relevant information and clear guidance to assist victim-survivors in navigating and accessing available support systems.
Availability to work: To be considered for the position, you must be available/flexible to work across a 24/7 roster.
Position requirements
It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991.
- Completed bachelor’s degree in Social Work, Human Services, Counselling, Psychology.
- More than two years’ experience working in a similar role. Other experience within the social and community services sector may also be considered.
- Demonstrated experience applying relevant practice frameworks, theories or models to support vulnerable or at-risk individuals/communities.
- Strong knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
- Demonstrated experience in providing supportive and culturally safe responses for diverse communities, including First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and LGBTQI+ communities.
- Confident computer and telephone multitasking skills, with the ability to type case notes during calls and maintain accurate databases. Strong computer literacy and a moderate to fast typing speed are essential. (Womensline is a high call volume / service demand environment)
- Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
- Proven experience working with and maintaining positive relationships with stakeholders, including both sector and non-sector partners.
- Flexibility to work across 24/7 roster.
- Full working rights in Australia.
- Hold a valid (P) BlueCard and photo ID.
Remuneration
- SCHADS Award Level 4 – 5 (Award level and pay point is dependent on qualifications and level of relevant experience).
- Casual loading (25%)
- Shift loading (afternoons, evenings, weekends and public holidays).
Benefits
- Annual remuneration reviews (e.g. pay point progression).
- 24/7 Employee Assistance Program support for all employees.
- Access to on-shift support, monthly 1:1’s with your Team Leader, professional supervision and call coaching.
- Professional development resources and career progression opportunities.
- Wellbeing incentives and campaigns (e.g. surveys, health-focused programs, corporate massages).
- Safe, inclusive and supportive work environment grounded in DVConnect’s Values
To apply for the position, please submit a resume and cover letter.
For more information, please email recruitment@dvconnect.org
DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.
All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.
