Engaging and Friendly Client Connection Team (administration)
Are you highly organised, confident on the phone, and passionate about creating smooth, supportive experiences for families? We are looking for a proactive and capable administration professional to join our Client Connection Team supporting 22 Occupational Therapists across three Melbourne locations. The top skills we need from you are:
Ability to multitask and manage competing priorities.
Comfortable having clear, professional conversations about our services, policies and fees.
Being a proactive team member who shows initiative and suggests improvements.
If this sound like you, keep reading!
What you will get from us:
Structured induction process
Access to professional development courses and programs
Family friendly work environment
Career progression planning
A supportive team who seek your input to develop the service we provide
Fortnightly Client Connection Team meetings and 1:1 mentoring
Quarterly whole team meetings
Staff retreats
What will your day include:
Managing phone calls and email enquiries from families seeking support
Greeting families and building relationships
Scheduling calendars for new bookings
Supporting the team of OT’s with admin tasks
Manage payments and confidently discussing fees and adherence to clinic policies
Discussing what an occupational therapist is and how we can help families (training provided in house)
Participating in online and in person meetings with the team
Socialising with our OTs and admin team
What we need from you:
Strong verbal and written communication, including a confident phone manner
Ability to multitask and prioritise tasks throughout your day
Flexible thinking and willingness to change ways of doing things when needed
Highly developed problem solving skills
Ability to follow structured processes while thinking critically
Ability to develop positive relationships with coworkers and clients
Enjoy working in a paediatric environment and engaging warmly with children and their families
Previous NDIS experience valued but not essential. Experience with the following programs also desirable but not essential, Slack, Splose, Asana
D.O.T.S. is an occupational therapy practice for children with 3 primary locations in Footscray, Werribee and Bundoora . Our Client Connection Team is structured, systems-focused and highly collaborate. We value clear communication, accountability and a desire to continuously improve the way we support our families and wider team. This role will suit someone who thrives in a fast-paced environment and takes pride in being the organisational backbone of a brilliant clinical team.
This position is available full time, Monday to Friday at our Footscray clinic.
We look forward to receiving your resume and cover letter through SEEK. If you have any questions please contact the clinic to speak with Eleanor (Practice Manager) on (03) 8256 2484
See our video below for a snap shot of our team life and please see our website www.dotschildot.com.au and our social media @dotschildot for more.
