Doncare is a community-based not-for-profit organisation supporting individuals and families across Melbourne’s Inner East. Our op shops play a vital role in funding our services while providing welcoming, inclusive retail spaces for our community.
We are seeking a Retail Relief Assistant Manager (Level 5 – Retail Award) to provide leadership coverage across our op shop network on Fridays and Saturdays.
This is a hands-on role suited to an experienced retail leader who enjoys variety, autonomy, and working with purpose.
About the role
As the manager-on-duty, you will provide operational leadership across multiple Doncare op shop locations, ensuring safe, compliant, and high-performing retail environments during peak trading periods.
Key responsibilities include:
- Acting as the senior on-site leader during allocated shifts
- Opening and closing stores, cash handling, and security oversight
- Supervising and supporting volunteers to deliver excellent customer service
- Managing day-to-day operational issues and incidents independently
- Maintaining merchandising, presentation, and retail standards
- Rotating between stores based on operational need
About you
You are an experienced retail supervisor or assistant manager who:
- Has strong retail operations and cash-handling experience
- Is confident supervising and supporting people on shift
- Can make sound decisions independently in a fast-paced environment
- Is reliable, calm, and solutions-focused
- Enjoys working across different locations and teams
- Experience in a not-for-profit or volunteer-based environment is desirable but not essential.
What we offer
Part-time role: 13 hours per week (6.5 hrs Friday & 6.5 hrs Saturday)
Please note: Saturday hours may initially commence at a reduced level during the onboarding or transition period, with a planned increase to full hours as operational requirements stabilise.
Additional hours may be offered by mutual agreement during periods of leave, vacancies, or peak trading
Classification under the General Retail Industry Award – Level 5
Saturday penalty rates
Supportive, values-driven organisation
Meaningful work that directly supports community services
To apply:
Read the position description at https://doncare.org.au/join-our-staff
Select “Apply now” and submit your resume, a brief cover letter outlining your retail leadership experience and addressing the Key Selection criteria
Applications close 19 February 2026.
