Reports to: Head of Customer Success
About the Role
We are looking for a detail-oriented professional to join our team in a critical administrative and enablement capacity. This role is the backbone of our Customer Success (CS) and Sales operations, ensuring that the “behind-the-scenes” processes – from deal completion, technical onboarding and renewals – run flawlessly.
You will be the Hubspot power-user for the team, handling the repetitive but essential tasks that allow our frontline CS team to focus on high-level strategy and delivering value for our customers.
What You’ll Do
– Hubspot Administration: Act as the primary engine for Hubspot tasks, maintaining clean data and ensuring all tasks for the Sales and CS teams are completed accurately and on time.
– Renewal Operations Support: Manage the lifecycle of customer accounts by overseeing renewal tasks, processing subscriptions, and proactively following up on overdue invoices to ensure business continuity.
– Support our Sales Function: Help our Sales team organise customer meetings, rebook missed appointments and process new deals.
– Technical Onboarding: Provide additional support for our technical onboarding team by handling the administrative and technical setup for new practices, ensuring a smooth transition into the Cubiko platform.
– Team Support & Backup: Serve as the versatile “backup” for the CS team, stepping in to support various functions when team members are away to ensure no customer is left behind.
– Process Improvement: Review and improve our workflows and documentation to boost team efficiency.
Who You Are
– Hubspot Expert: You have strong, hands-on experience with Hubspot; it is a tool you know inside and out.
– Process-Driven: You are detail-oriented and find satisfaction in completing repetitive tasks with high accuracy.
– Expert Communicator: Comfortable conversing with customers via email and on the phone in a professional and friendly manner.
– Reliable Collaborator: You enjoy a “behind-the-scenes” role where your support directly enables the success of others.
– Problem Solver: You are comfortable working in a fast-paced environment and are quick to learn the nuances of the healthcare industry.
– Local Resident: You enjoy the balance of hybrid work and are keen to collaborate in person at our CBD office.
What We Value
– Question the Conventional – We challenge norms and value bold ideas, no matter where they come from.
– One Team – We respect, support, and celebrate each other. We win and learn together.
– Trust Through Transparency – We’re open, honest, and direct, even when it’s uncomfortable.
– Customer-Centric – Our customers are at the heart of everything we do. Their success is our success.
Why Join Us?
– Work alongside an enthusiastic team with a commitment to helping our customers and supporting each other.
– Competitive salary and support for personal learning and development.
– Regular social events and an annual retreat to foster strong connections with the team.
– Flexible working arrangements with hybrid work, excellent end of trip facilities, and an awareness that work needs to be compatible with life.
– Have your birthday off each year 🥳
We’re committed to building an inclusive, supportive community and welcome applications from people of all backgrounds, experiences, and perspectives. If you need accessibility support at any stage of the process, please let us know.
Note: All Cubiko staff are required to undergo a National Police Clearance check.
Direct applicants only, please. We are not currently accepting candidates from recruitment agencies.
