Guest Services Agent

Step into a role where every guest interaction matters! We’re looking for a friendly and enthusiastic Guest Services Agent (full time) to be the welcoming face of our hotel. If you love delivering exceptional service, creating memorable experiences, and working in a vibrant, fast-paced environment, this could be your perfect opportunity.

What you’ll do:

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
• Handle guest inquiries, requests, and complaints promptly and professionally
• Provide information about the hotel, amenities, and local knowledge to enhance the guest experience
• Maintain a clean and organized front desk area, including the lobby and reception area
• Collaborate with other departments to ensure seamless guest services and resolve any issues that may arise
• Process payments and maintain accurate records of financial transactions
• Uphold company policies and procedures to ensure guest satisfaction and safety
• Continuously strive to improve guest services

What we need from you:

• Qualifications in Hotel Management would be an advantage
• Proven experience in a similar role in a premium hotel or within travel industry
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency with hotel systems such as Opera PMS
• Exceptional interpersonal skills and a positive attitude
• Flexibility to work various shifts, including evenings, weekends and public holidays
• Ability to handle difficult situations with professionalism and empathy
• Working Rights – you must have working rights in Australia

Why You’ll Love Working With Us:

• Competitive salary and career progression opportunities
• Staff discounts on accommodation, dining, and global IHG perks
• Complimentary meals on duty
• Birthday leave
• Paid Parental Leave
• Onsite parking or convenient access to public transport
• A supportive and inclusive team environment

If you’re passionate about hospitality and want to join a team that values your energy and dedication, we want to hear from you. Apply today and start creating memorable experiences for our guests!