Guest Services Agent

Step into a role where every guest interaction matters! We’re looking for friendly and enthusiastic Guest Services Agents to be the welcoming face of our hotel. If you love delivering exceptional service, creating memorable experiences, and working in a vibrant, fast-paced environment, this could be your perfect opportunity.

What you’ll do:

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
• Handle guest inquiries, requests, and complaints promptly and professionally
• Provide information about the hotel, amenities, and local knowledge to enhance the guest experience
• Maintain a clean and organized front desk area, including the lobby and reception area
• Collaborate with other departments to ensure seamless guest services and resolve any issues that may arise
• Process payments and maintain accurate records of financial transactions
• Uphold company policies and procedures to ensure guest satisfaction and safety
• Continuously strive to improve guest services

What we need from you:

• Qualifications in Hotel Management would be an advantage
• Proven experience in a similar role in a premium hotel or within travel industry
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency with hotel systems such as Opera PMS
• Exceptional interpersonal skills and a positive attitude
• Flexibility to work various shifts, including evenings, weekends and public holidays
• Ability to handle difficult situations with professionalism and empathy
• Working Rights – you must have working rights in Australia

Why You’ll Love Working With Us:

• HIGA rates + penalties
• Career progression opportunities
• Staff discounts on accommodation, dining, and global IHG perks
• Complimentary meals on duty
• Birthday leave and Paid Parental Leave
• Onsite parking or convenient access to public transport
• A supportive and inclusive team environment

If you’re passionate about hospitality and want to join a team that values your energy and dedication, we want to hear from you. Apply today and start creating memorable experiences for our guests!