About the Role
As a Customer Service Representative, you will be the friendly face and operational backbone of our Cubes.co spaces. You’ll ensure the smooth day-to-day running of the centre while delivering warm, hospitality-led service to Members, Visitors, and Clients.
This role suits someone who is service-driven, highly organised, and passionate about creating outstanding workplace experiences. You will work across reception-based operations and will primarily support our Melbourne base. You may support multiple Cubes.co locations across Victoria as needed.
Key Responsibilities
- Ensure efficient daily operations, including centre opening and closing procedures
- Deliver exceptional customer service to Members and Visitors, understanding their businesses and needs
- Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers
- Coordinate new member onboarding, inductions, and offboarding in line with company procedures
- Prepare and service meeting rooms, including setup, coffee deliveries, and welcoming clients
- Support internal and external event promotions, networking sessions, and community activities
- Maintain accurate records by updating CRMs and company registers
- Respond to enquiries with the highest level of hospitality and professionalism
- Report and follow up maintenance requests and work with building management when required
- Collaborate closely with the Space Team, Management, and Business Centre Managers to support projects and day-to-day operations
- Ensure the centre is always presented to a high standard
What we’re looking for
- 2-3 years’ experience working in a customer service role
- University graduate preferred
- Customer service and sales experience are a must
- Hotel operations or concierge background is a plus
- Strong self-awareness
- 2 + years of operational and or facilities management
- Demonstrate strong moral values, empathy, passion, career aspirations, and positive living
- Strong communication, organisation and project management skills
About us
Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities.
We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence.
Whether you’re a solo founder or a growing team, Cubes.Co is where culture, creativity, and community come together.
Apply now to become our next Customer Service Representative.
