Key Responsibilities:
1. Compliance & Risk Management:
• Identify and assess potential risks related to quality and compliance.
• Implement changes to mitigate identified risks and ensure adherence to regulatory requirements.
• Ensure adherence to company, federal, state, and local business requirements including Work, Health and Safety.
• Provide support on all relevant requirements of the Quality Management System (QMS).
• Maintain business compliance to all audit requirements like ISO, NDIS etc.
• Maintain current, properly stored, and shared documentation.
• Update policies and procedures.
• Assist in creating processes, guidelines, procedures, and reporting.
• Gather feedback from external and internal parties ensuring to close the feedback loop.
• Report changes, risks, and issues to management in a timely manner.
• Take a solution-focused approach to address business challenges.
• Manage adherence to compliance modules and allocation tasks.
2. Audit Support and Continuous Improvement:
• Drive the successful completion of ISO and other audits as required.
• Assist in delivering improved processes for the business
• Administrate all procedure documentation, including format, review frequency, and approval processes.
• Support the CHM team in delivering a comprehensive Quality Management System.
• Identify opportunities for process improvements and implement changes to enhance service and product quality.
3. Quality Assurance and Customer Service:
• Complete quality assurance activities across the business, which may include site visits, phone calls etc.
• Assist in building a customer service framework to enhance overall service delivery.
• Deliver on business strategy to raise awareness of business processes and minimise risks.
• Communicate effectively with stakeholders regarding quality and risk management initiatives.
4. Training and Development:
- Train staff on QA procedures and best practices.
- Develop and deliver training materials and sessions to enhance the team’s understanding of quality standards and procedures.
- Support training initiatives to enhance staff knowledge and compliance.
Qualifications:
•Bachelor’s degree in a relevant field (e.g., Quality Management, Healthcare Management, Business Administration).
•Proven experience in quality management, compliance, and risk mitigation within the corporate health sector.
•Strong understanding of ISO standards (particularly ISO 9001) and regulatory requirements.
•Excellent communication, problem-solving, and decision-making skills.
•Ability to work collaboratively in a team environment and lead quality improvement initiatives.
Work Environment
• The role may involve travel to various client sites and community locations.
• Flexible working hours may be required to meet client needs and project deadlines.
• The role is a flexible role working from our head office in Tullamarine, with opportunities to work from home.
