Company Overview
Coreserve Australia Pty Ltd is Australia’s leading Facility Service Provider specialising in food production and hospitality industry support. We are committed to delivering an exceptional service while maintaining the highest standards. Our team, consisting of technicians and subcontractors, works diligently to ensure seamless service delivery throughout Australia.
About the Role
We seek a skilled service coordinator to control the schedule across New South Wales. This is a pivotal role that connects our customers with our skilled technicians, ensuring efficiency and satisfaction.
Key Responsibilities
- Develop and maintain the daily and weekly schedule for technicians across NSW.
- Coordinate job assignments to meet company targets and enhance customer satisfaction.
- Monitor work orders and ensure adherence to required KPIs.
- Manage job-related logistics, including ordering parts and processing invoices.
- Handle phone inquiries, coordinate quotes, follow-ups, and manage equipment deliveries.
- Ensure the highest level of teamwork, professionalism, attendance, punctuality, presentation and ethics are demonstrated and maintained
- Ensure punctual interactions with clients, other members of the customer service team and service teams
- Remain conscious at all times of the financial health of the organization and the impact of decisions and actions upon the financial performance of the business
- Attend to client invoicing as required
Required Skills and Qualifications
- Proven experience as a Service Coordinator or in a similar scheduling role.
- Exceptional organisational skills with a strong ability to prioritise tasks effectively.
- Excellent communication skills, both verbal and written, with a focus on teamwork.
- Familiarity with SimPRO software is preferred, but training will be provided.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Responsible for high quality customer interaction internally and externally
If you believe you are a fit for this rewarding position within a dynamic company, we encourage you to APPLY now!
