**This role open to be placed at either our Adelaide or Melbourne based offices**
Purpose of Position
To take the lead on and autonomously plan, implement, document, various complex, high-level infrastructure, network, and cloud-based projects for clients. Working closely with the Sales & Projects teams, this role encompasses various responsibilities to ensure the successful delivery of IT projects are completed within set budgets and timelines to exceed client expectations.
Main Duties & Responsibilities
- Work closely with our pre-sales and projects team to understand the scope and intended outcomes of required project.
- Lead and implement to execute various complex assigned project tasks based on scope, and project plan.
- Highlight any tasks or issues which fall out of original scope, or may impact client expectations, project budget or deliverables.
- Communicate effectively with Account Executives, and Project teams to ensure all updates, changes, and any issues are delivered to the client.
- Provide technical expertise and support during project implementation, troubleshooting any issues that arise.
- Work on several projects in parallel in a fast-paced environment.
- Ensure project documentation, including project plans, technical specifications, and user manuals, are accurate and up to date.
- Ensure time entries, tasks, notes and relevant information are documented via our CRM / Ticketing system.
- Coordinate with third-party vendors and suppliers to troubleshoot or implement various tasks relating to each project.
- Assist Project Engineers to support technical issues and their various assigned project tasks
- Conduct maintenance audits and assessments on clients infrastructure to identify gaps and recommend improvements.
- Communicate, update and support the HelpDesk team when projects impact a change to a clients environment, including how we support.
- Always act in a professional and secure manner with all client information and Comwire IT delivery.
- Proactively learn and remain current and accredited in key platforms and systems in the business.
- Run and implement various internal projects designed to improve service delivery, internal systems, processes and efficiencies.
- Perform thorough system audits and assessments to identify vulnerabilities, risks, and areas for improvement.
- Develop and maintain technical documentation, including project plans, architectural diagrams, and standard operating procedures.
- Lead the deployment and configuration of hardware, software, and applications, ensuring seamless integration with existing systems.
- Conduct thorough testing and quality assurance procedures to validate the functionality and performance of implemented solutions.
- Stay updated with emerging technologies, industry trends, and best practices in IT infrastructure and project management.
- Implement and deploy autonomously, with limited support, projects related to the following:
o Networking (Access Points, Switching, Routing, Firewalls, Wi-Fi) configuration and deployments
o Servers (including upgrades, migrations, deployments, new hardware set ups)
o Microsoft 365 migrations (Sharepoint, Office 365, MS Teams migrations)
o Backup and Disaster Recovery (On-prem/Cloud, upgrades, installs and restores)
o Security (Multifactor Authentication, VPN set ups, Conditional Access Policies, Entra/InTune (essential)
o VMware / Hyper V design and implementation experience
o VoIP technologies (3CX Migrations, Broadsoft migrations (highly desirable, not essential)
Skills & Competencies
- Technical Expertise: In-depth knowledge and understanding of IT systems, infrastructure, and technologies relevant to the project. Ability to assess technical requirements, make informed decisions, and provide guidance on technical solutions.
- Attention to detail: Excellent attention to detail and written skills when communicating with others, both internally and externally.
- Problem Solving: The ability to own and deliver on projects confidently and efficiently.
- Adaptability: flexible and adaptable to different environments, project scopes, and team dynamics. Adapting to changes and finding innovative solutions is crucial to overcome unexpected challenges.
- Risk Management: need to identify and assess potential risks and develop strategies to mitigate them. Proactive approach to risk management, anticipate potential issues, and implement contingency plans to minimise disruptions to the project.
- Project Management: Strong project management skills to effectively plan, execute, and monitor project activities, ensuring they are completed on time, within budget, and meet the project objectives.
- Stakeholder Management: Proficient in managing stakeholder relationships, including gathering and managing requirements, providing regular updates, and resolving conflicts or issues that may arise. Ability to effectively communicate with stakeholders at different levels of the organisation.
- Quality Assurance: Strong focus on delivering high-quality projects by implementing quality assurance processes and ensuring adherence to industry standards and best practices. Attention to detail and commitment to delivering error-free solutions.
- Documentation and Reporting: Proficient in documenting project requirements, progress, and outcomes. Ability to create clear and concise reports and presentations for different audiences, including project updates, status reports, and post-project evaluations.
- Transparency: Communicate freely and effectively and is open to feedback on performance.
- Approachability: Receptive to others’ views and happy to assist other employees when needed
- Passionate: Encourages others and always bring their best self to work.
- Accountable: Owning situations and outcomes.
Technical Skills & Experience
- 3-5 years previous MSP Project Engineering related experience (essential).
- Minimum 3 years proven experience in a similar technical, project-focused role implementing and delivering advanced complex projects including (essential):
o Strong Networking skills (Access Points, Switching, Routing, Firewalls, Wi-Fi) configuration and deployments
o Servers (including deployments, on-prem to Cloud migrations or upgrades, windows server)
o Windows Server, Active Directory
o Microsoft 365, Sharepoint, Azure, MS Teams migrations
o Backup and Disaster Recovery upgrades or set ups
o Backup and Disaster Recovery upgrades or set ups
o Windows and Apple operating systems
o VoIP technologies (highly desirable, not essential)
o Cyber Security (highly desirable, not essential)
o VMware / Hyper V design and implementation experience
o Datacentre experience and exposure, both Co-Lo and Hosted
- IT Qualification (Computer Science, Computing or Engineering) (essential).
- A current driver’s license (essential).
- Windows Server Support Management.
- Network Services (essential):
o LAN Networks (Switching, Routing, VLANs)
o WAN and SDWAN Networks (Firewall, Routing, VPN)
- Industry certifications from Microsoft, Cisco, Fortinet, VMware (essential). Fortinet Certified Professional at minimum.
- Experience in Hyper-V, Azure and/or AWS (essential).
- Extensive experience and expertise in designing and implementing IT infrastructure solutions.
- In-depth knowledge of networking protocols, server configurations, virtualisation technologies, and security frameworks.
- Proficiency in project management methodologies, tools and best practices.
- Relevant certifications, such as Fortinet FCP/FCSS essential. Cisco CCNA or CCNP would be highly desirable.
