Community Lifestyles Agency Inc. (CLA) – Fraser Coast
Full Time | SCHADS Level 6 (negotiable based on experience)
Are you a values-driven leader who is passionate about quality, compliance, and person-centred active support?
Do you want a role where you can influence culture, lead high-performing teams, and genuinely improve the lives of people with disability?
Community Lifestyles Agency Inc. (CLA) is seeking an experienced and motivated Service Delivery Manager to lead service teams across the Fraser Coast.
This is a key leadership role responsible for driving service excellence, strengthening practice, and ensuring our supports are safe, compliant, and centred around the people we support.
About Us
Community Lifestyles Agency Inc. is a well-established, not-for-profit NDIS provider supporting people with disability to live meaningful and connected lives in their community.
At CLA, our work is guided by our commitment to:
- Person-centred active support
- “Nothing about me without me”
- Continuous quality improvement
- Strong governance and safeguarding practices
- A positive and values-led workforce culture
About the Role
Reporting to the Operations Manager, the Service Delivery Manager provides strategic and operational leadership to ensure high-quality, compliant, and financially sustainable services.
You will lead and Service Coordinators and front-line teams to:
- Deliver exceptional, person-centred supports
- Embed NDIS Practice Standards into everyday practice
- Drive quality, safeguarding, and incident management improvements
- Build a positive, accountable, and high-performing culture
- Strengthen stakeholder relationships and participant outcomes
This role balances people leadership, practice leadership, and operational performance.
Key Responsibilities
Leadership & Culture
- Lead, coach and develop Coordinators and emerging leaders
- Build a strong, values-based and accountable team culture
- Drive staff engagement, performance, and capability
Service Quality & Practice
- Ensure services are delivered in line with NDIS Practice Standards and Quality Indicators
- Oversee incident management, restrictive practice oversight, and safeguarding responses
- Champion person-centred active support and participant voice in service delivery
Operational Management
- Monitor service delivery performance and financial sustainability
- Lead continuous improvement initiatives and audit readiness
- Use data and reporting to identify trends and drive proactive responses
Stakeholder Engagement
- Maintain strong relationships with participants, families, guardians, support coordinators, and allied health professionals
- Lead effective and solution-focused stakeholder meetings
About You
You are a confident and emotionally intelligent leader who can balance strategy, compliance, and people leadership.
Essential:
- Demonstrated leadership experience in disability, community services, or a related sector
- Strong working knowledge of the NDIS Practice Standards, Quality & Safeguards Commission requirements
- Experience leading through change and driving service improvement
- Ability to interpret data and translate it into practice outcomes
- Excellent communication and stakeholder engagement skills
- Commitment to person-centred and rights-based practice
- Experience in SIL and complex/high-intensity supports
- Understanding of SCHADS Award and workforce planning
Desirable:
- Tertiary qualification in Human Services, Disability, Community Services, or Leadership
What We Offer
- The opportunity to shape the future of service delivery at CLA
- A strong, supportive and values-led leadership team
- Ongoing professional development and leadership growth
- A role where you can make a genuine difference every day
- Competitive salary aligned to SCHADS Level 6 + salary packaging
How to Apply
If you are ready to lead high-quality, person-centred services and be part of an organisation committed to continuous improvement and meaningful outcomes, we would love to hear from you.
Click Apply Now and submit:
- Your resume
- A cover letter outlining your leadership experience and your approach to person-centred service delivery
For a confidential discussion, please contact:
Bonnie Lane – Operations Manager
Community Lifestyles Agency Inc.
0435 197 376 b.lane@comlife.com.au
