Performance & Strategy Business Partner – IEA
Ready to Make a Difference? At CoAct, we exist to help people create positive, lasting change.
We’re looking for a collaborative and commercially minded Performance & Strategy Business Partner – IEA to join our national team and play a critical role in driving service partner performance across the Inclusive Employment Australia (IEA) program.
This is a highly consultative role where strategy, relationships, data and innovation come together. You’ll work closely with service providers to analyse contract outcomes, identify risks and opportunities, and develop targeted strategies to improve results and client impact.
If you bring deep experience in DES or IEA employment services performance, a strong analytical mindset, and the confidence to challenge, influence and drive improvement, we’d love to hear from you.
About the Role
Reporting to the General Manager – IEA/TTW, you’ll operate across a diverse national network of service partners, working with multiple providers simultaneously to drive consistent performance uplift and improved client outcomes.
Rather than a traditional one-to-one business partnering model, you’ll engage across a portfolio of service partners analysing performance trends across the network, identifying variation, and tailoring strategies to each provider’s context, capability and maturity.
Key Responsibilities
- Analyse performance and contract data to identify trends, risks and opportunities
- Develop tailored action plans and improvement strategies with service partners
- Provide strategic guidance, support and performance coaching
- Conduct workforce planning and performance reviews aligned to service delivery models
- Create reports, presentations and resources that translate complex information into actionable insights
- Facilitate webinars, training sessions and Business Partner forums
- Support projects and initiatives focused on innovation and operational improvement
- Build and maintain strong stakeholder relationships across the employment services sector
- Ensure compliance obligations and contractual requirements are met
About You
You’re a proactive and relationship-focused professional who enjoys working collaboratively to create real impact.
You’ll bring:
- Experience within Disability Employment Services (DES), Workforce Australia, IEA or similar employment services programs
- Strong analytical capability with experience interpreting and presenting performance and contract data
- Excellent report writing, communication and stakeholder engagement skills
- Previous experience in strategic planning, business development, consulting or performance-focused roles
- Strong relationship-building and influencing skills
- Experience working across multiple stakeholders in fast-paced environments
- Confidence facilitating discussions, presentations and training sessions
- Experience with CRM and reporting systems (JobReady and MODE highly regarded)
Location:
This is a work-from-home (WFH) position which requires self-discipline, focus and motivation to meet daily KPIs. This is not a flexible working environment, standard business hours are required to support our clients and sites, though we do provide plenty of benefits that help to maintain work life balance.
The successful candidate must maintain an appropriate and safe workstation at home and ideally be based in either Brisbane or Melbourne.
What’s on Offer
- Flexible working arrangements
- Travel required approximately 2–3 days per month
- Fixed-term full-time contract through to June 2029
- Competitive salary + mobile allowance
- Salary packaging available up to $15,900 per annum (tax‑saving benefit)
- Additional wellbeing leave (13 extra days per year)
- Home office setup allowance
- Health and wellbeing allowance
- Corporate health insurance discounts
CoAct is a non‑profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. We’re proud to be recognised as an Employer of Choice in The Australian Business Awards (2019, 2021 and 2024) and an Inclusive Employer by Diversity Council Australia (2024/2025 and 2025/2026).
Why Join CoAct?
At CoAct, you’ll join a purpose-driven organisation that continues to grow, evolve and create meaningful impact across communities throughout Australia.
We are passionate about empowering everyday Australians through employment services and community activation programs, while fostering an inclusive, supportive and forward-thinking culture where our people are encouraged to thrive, grow and make a genuine difference.
The CoAct Way
The CoAct Way represents who we are, how we work and what we strive to achieve together. It guides the way we support one another, work with our partners and deliver outcomes for our communities.
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We are purpose-driven – we are united by a shared commitment to creating positive impact.
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We collaborate – we value teamwork and believe we achieve more when we work together.
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We think boldly – we embrace curiosity, innovation and new ways of thinking.
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We are good humans – we lead with kindness, inclusion, respect and integrity.
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We make it happen – we take ownership and deliver outcomes that matter.
These values are embedded in everything we do and help create a workplace where people feel connected, supported and empowered to succeed.
Your Next Steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying it’s not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the “Apply Now” button.
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Recruitment Specialist, Kat, at recruitment@coact.org.au.
All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during the recruitment process.
