IT Support & Endpoints Officer – Level 1
Are you a tech enthusiast ready to take on your next challenge in a supportive and high performing
team? CoAct is looking for an IT Support & Endpoints Officer, to serve as the first point of contact for all IT and systems access issues, incidents, and service requests. In this role, you will log, monitor, and track each request through to resolution, ensuring a seamless support experience across CoAct.
About the Role
In this role, you will play a key part in delivering reliable and efficient IT support across CoAct and our Service Partners by providing first-level IT support for PCs and devices, including
mobile phones.
Your key responsibilities include but are not limited to:
- Efficiently manage the end-to-end processing of user access requests, including changes and
deactivations within timeframes
- Respond to calls, emails and access requests in a timely manner.
- Utilise remote support tools to troubleshoot issues efficiently and effectively.
- Clearly capturing and documenting stakeholder issues including ticket notes, client information and configurating items, ensuring they’re up to date.
- Escalate any issues to appropriate System Provider for second level support.
- Ensure all IT calls and emails are responded to, resolved and closed in a timely manner while also keeping stakeholders informed of the progress.
A Little About You
- Excellent communication skills and ability to present complex technical issues in ways
that are easily understood.
- Take a proactive approach to delivering support, consistently seeking opportunities to
improve and enhance the customer experience.
- Ability to build rapport and communicate effectively with stakeholders, striving to
provide high standards of customer service.
- Efficient task prioritisation and time management skills to meet deadlines.
- Hold hands-on experience support L1 & L2 tickets for devices and applications such
as Office 365, SharePoint, OneDrive and Teams.
- Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades and
troubleshooting.
- Hold a degree or tertiary diploma with IT or relevant field.
Location: This is a work-from-home (WFH) position, with travel to our Stones
Corner office as required. The successful candidate
must maintain an appropriate and safe workstation at home.
What Can We Offer?
-
Part-time permanent opportunity, working on a 0.5 FTE basis.
- Flexible working arrangements.
- Ability to distribute working
hours over 3-4 days per week.
- Salary packaging available up
to $15,900 per annum (tax-saving benefit).
- Additional wellbeing leave
(extra 13 days on top of your annual and personal leave).
- Corporate health insurance
discounts.
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a passion for making a positive impact and giving back to society. We are proud to have been awarded Employer of Choice in The Australian Business Awards (2019, 2021 and 2024) and recognised as an Inclusive Employer for 2024/2025 and 2025/2026 by the Diversity Council Australia.
Your next steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it’s not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the “Apply Now” button.
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position
or the application process, please contact our Recruitment Specialist, Deanna,
at recruitment@coact.org.au.
If you require any adjustments during the recruitment process (including receiving information in a different format), please contact our recruitment team on 02 8281 2431. Please note: this number is for voice messages related to adjustment requests only. We’re unable to return calls
that are not related to adjustments. For all other enquiries, please contact us via email.
All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.
