Are you a strategic, influential, and forward-thinking leader who thrives in complex service environments? Do you excel at leading high-performing teams and empowering people to deliver exceptional outcomes? Do you have a passion for lifting capability, performance, and service excellence across a national network? If so, CoAct wants to hear from you!
About CoAct
CoAct is a national not-for-profit committed to creating meaningful change through sustainable employment. Working alongside a dedicated network of service partners, we deliver high-quality customer experiences and strong performance outcomes across Australia. Our people are passionate, future-focused, and driven by the impact we have on individuals, communities, and the broader employment landscape.
We are currently seeking an exceptional senior leader to join our team as General Manager – Partner Support Services, overseeing the critical functions that drive capability, quality, and consistency across our partner network.
About the Role
The General Manager – Partner Support Services provides strategic leadership across Learning & Development, Quality & Assurance, and Data & Reporting. In this role, you will ensure our partners are equipped with the capability, insights, and tools needed to deliver high-quality, compliant, and customer-centred services.
Working closely with CoAct’s senior leaders and partner organisations, you will champion continuous improvement, strengthen partner capability, and ensure learning systems, quality processes, and data reporting integrate seamlessly with program delivery. This is a key leadership position that shapes how CoAct supports its national network and drives sustainable organisational growth.
Key Responsibilities
As General Manager – Partner Support Services, you will:
• Align support services with CoAct’s strategic priorities and partner needs, implementing targeted improvements that uplift performance.
• Foster a culture of innovation, continuous improvement, and evidence-based practice.
• Lead, motivate, and develop a high-performing team, providing clear direction, coaching, mentoring and performance management.
• Build a positive team culture focused on accountability, empowerment, and shared success.
• Oversee budgeting, resource planning, and financial management for Partner Support Services.
• Lead capability development programs and drive optimisation of the Learning Management System (LMS).
• Oversee scalable, innovative learning methodologies and development pathways.
• Provide strategic leadership over quality, compliance, and assurance frameworks.
• Strengthen governance, risk management, and service consistency across the partner network.
• Ensure partners and internal teams have access to timely, accurate and actionable data.
• Drive the development of performance dashboards and analytics tools, embedding a data-driven culture.
Skills and Experience
To be successful in this role, you will bring:
• Demonstrated Senior leadership experience, including significant people management responsibilities across Learning & Development, Quality/Assurance, Business Insights/Analytics, or similar capability uplift functions.
• A proven ability to lead high-performing teams, build capability, manage change, and drive collective results.
• A proven track record in enhancing organisational capability, service quality, compliance and/or partner performance.
• Strong experience within Employment Services (essential).
• Ability to interpret data and insights to inform strategic and operational decision-making.
• Experience managing budgets, resources, and investment cases.
• A collaborative, diplomatic leadership style that focuses on value creation and strong relationships.
• Demonstrated cultural competence and the ability to work effectively with diverse communities.
• Tertiary qualifications in Business Management, Business Administration, or a related discipline.
What can we offer?
CoAct is a purpose-driven not-for-profit dedicated to empowering Australians through employment services and community activation programs. Our team is united by a shared commitment to creating meaningful, lasting impact, and we invite you to be part of that mission.
Joining CoAct means you will:
• Help shape the national strategy of a forward-thinking NFP and its partner network.
• Lead high-impact functions that drive real outcomes for customers and communities.
• Work alongside a collaborative Executive Team that values innovation and continuous improvement.
• Play a pivotal role in shaping CoAct’s future capability and performance framework.
We also offer a range of benefits, including:
• Full-time permanent role
• Flexible working arrangements
• Competitive salary packaging (save on tax)
• Mobile, health and wellbeing allowance
• Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
• Corporate health insurance discounts
• Awarded Employer of Choice in The Australian Business Awards 2019, 2021 and 2024
• Inclusive Employer 2024 / 2025 & 2025 / 2026 recognised by Diversity Council Australia
Your next steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying it’s not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the “Apply Now” button.
Shortlisted applicants will receive a recruitment toolkit to help prepare for the next stage, which includes a panel interview and a 90-day plan presentation.
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, please contact our Recruitment Specialist, Deanna, at recruitment@coact.org.au.
If you require any adjustments during the recruitment process (including receiving information in a different format), please contact our recruitment team on 02 8281 2431. Please note: this number is for voice messages related to adjustment requests only. We’re unable to return calls that are not related to adjustments. For all other enquiries, please contact us via email.
All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.
