Member Services Manager, Sydney

About Us

Clarence-Workplaces for Professionals offers contemporary, flexible serviced workplaces in the Sydney CBD, Melbourne, and Brisbane. We are a boutique that is changing the way professionals work and collaborate. To learn more about your potential next employer, visit www.cpogroup.com.au.

About the Role

We are seeking an experienced Member Services Manager to support operations across our Sydney CBD locations. This role is the key support to the Head of Sales & Operations for Sydney and is responsible for delivering exceptional member service, team leadership, and location performance.

Key Responsibilities:

• Manage relationships with office and virtual members, focusing on retention, service quality, and growth.
• Lead and develop the Member Services team across multiple sites.
• Ensure consistent service standards, communication, and operational delivery.
• Oversee reception, call‑answering, meeting rooms, facilities, and day‑to‑day member support.
• Support accuracy in billing, revenue capture, and monthly invoice reviews.
• Partner with Sales on occupancy, CRM upkeep, and member retention initiatives.
• Coordinate with Marketing and Member Services to deliver member events.

About You

• 3+ years’ experience in location management (coworking, serviced offices, hospitality, serviced apartments, or similar).
• Strong leadership, people management, and communication skills.
• Excellent organisational ability, attention to detail, and a proactive, member-focused approach.
• Ability to thrive in a fast paced, multi site environment.

Our Benefits

• Lead across 3 premium CBD locations.
• Make a meaningful impact on member experience and service delivery.
• Work in a dynamic, community‑focused environment.

If this sounds like a great opportunity that suits your skills and interests, APPLY NOW! Clarence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.