Location Manager

About Us

Clarence-Workplaces for Professionals offers contemporary, flexible, serviced workplaces in Sydney CBD, Melbourne and Brisbane. We help and support our members establish and grow their independent firms. We are boutique, changing the way professionals work and collaborate. To learn more about your potential next employer, visit www.cpogroup.com.au.

About the Role

We are seeking a proactive Location Manager to join our Sydney Team. This role is pivotal in driving retention and growth by maintaining strong relationships with office and virtual members while managing the location and the Member Services team.

• Build and maintain positive relationships with both office-based and virtual members.
• Lead the Member Services team at your location.
• Handle customer enquiries while driving an excellent end‑to‑end customer experience.
• Act as the “eyes and ears” of Clarence by gathering and communicating member feedback on renewals, upgrades, and terminations to the Member Services Manager.
• Drive client engagement by delivering events that foster a strong and connected Clarence community.
• Manage the onboarding process for new and upgrading members.
• Maintain a strong understanding of proposal and agreement terms to ensure smooth onboarding and transition processes.
• Maintain comprehensive knowledge of Clarence’s suite of services to ensure members are well-informed.
• Understand the sales process at your location and conduct location tours as required.
• Develop strong working relationships between Clarence, its suppliers, and building management.

About You

• 2-5 years’ experience in similar roles. Experience in membership-based organisations and sales experience will be highly regarded
• Bachelor’s degree in business, Sales & Marketing, Hospitality or related discipline will be highly regarded
• Excellent verbal communication and presentation skills
• Adaptability to work in a fast-paced environment
• Proactive approach with a strong interest in customer-centric sales activities.
• Exceptional interpersonal skills
• Exceptional organisational and time management abilities
• Strong people management skills
• Keen attention to detail

Benefits

• Small team with the opportunity to create a significant impact
• Gain experience in our agile office environment in our state-of-the-art CBD location
• Training provided with ongoing support and learning from our fabulous sales and operations team
• Day off on your work anniversary
• Wellbeing and Employee Assistance programs
• To read more about our perks and benefits, visit our careers page https://clarenceprofessionalgroup.com.au/careers

If this sounds like a great opportunity that suits your skills and interests, APPLY NOW! Clarence is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.