About Us
Chosen Family partners with NDIS providers and participants to deliver person-centred support that empowers individuals to live meaningful and independent lives. We are proud allies and advocates of diversity, equity, and inclusion — fostering a safe, affirming environment for all, especially participants from the LGBTQIA+ community.
About the Role
We are seeking an experienced NDIS Support Coordinator (Level 2 & 3) to deliver high-quality, participant-centred services in Gold Coast. In this permanent part-time role, you will manage a caseload of complex participants, ensuring their NDIS plans are implemented effectively and in line with their individual goals. Your focus will be on empowering participants, coordinating services across a range of providers, and building capacity for greater independence.
Key Responsibilities
Service Coordination
Manage a caseload of NDIS participants requiring Level 2 and/or Level 3 Support Coordination
Conduct participant assessments, develop action plans, and respond to referrals
Ensure participant plans are implemented effectively and in line with NDIS goals
Maintain accurate and timely records and reporting
Participant Support & Advocacy
Partner with participants to understand their needs and develop tailored support plans
Advocate for participant rights, choice, and decision-making control
Support participants to build independence, capacity, and social inclusion
Compliance & Quality
Adhere to NDIS Practice Standards and organisational policies
Monitor plan budgets, service agreements, and expenditure
Identify areas for service improvement and contribute to best practice
About You
Minimum Level 2 & 3 NDIS Support Coordination experience
Strong knowledge of NDIS frameworks, plan management, and legislation
Excellent stakeholder engagement, communication, and advocacy skills
Ability to manage complex cases with confidence and care
Highly organised with strong administrative and reporting skills
Passionate about supporting participants and promoting independence
Essential Requirements
NDIS Worker Screening Check
Working with Children Check (Blue Card/WWCC)
Police Check (or willingness to obtain)
First Aid & CPR Certificate
Driver’s Licence and access to a reliable vehicle
Right to work in Australia
Why Join Us?
✨ Permanent part-time role — 4 days per week, 25 billable hours ✨ Based in Gold Coast or nearby areas✨ Competitive pro-rata salary ✨ Meaningful work with genuine participant impact ✨ Supportive, values-driven workplace
How to Apply
If you’re a motivated and people-focused Support Coordinator passionate about delivering exceptional NDIS services, we’d love to hear from you.
Please submit your resume and a brief cover letter outlining your experience and availability by clicking the Apply Now tab.
We strongly encourage applications from people with a disability, Aboriginal & Torres Strait Islander people, Culturally & Linguistically Diverse people, and LGBTQIA+ people. We welcome and value your lived experience and knowledge. If you are comfortable doing so, please let us know in your cover letter if this applies to you.
