About the Role
We are seeking an experienced NDIS Support Coordination Team Lead (Level 2 & 3) to oversee the delivery of high-quality, participant-centred services. In this role, you will lead a team of support coordinators, manage complex participant cases, and ensure compliance with NDIS standards. Your focus will be on empowering participants, coordinating services, and fostering a collaborative, team-based approach to care.
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Key Responsibilities
Leadership & Team Management
- Lead, mentor, and support a small team of Level 2 & 3 support coordinators
- Promote a collaborative, solution-focused team culture
- Monitor team performance and provide guidance on complex participant cases
- Facilitate team meetings and professional development opportunities
Service Coordination & Oversight
- Manage daily operations of NDIS Support Coordination services
- Oversee participant assessments, care planning, and referral responses
- Ensure participant plans are implemented effectively and in line with NDIS goals
- Maintain accurate and timely records and reporting
Participant Support & Advocacy
- Partner with participants to understand their needs and develop tailored action plans
- Advocate for participant rights, choice, and decision-making control
- Support participants to build independence and social inclusion
Compliance & Quality
- Ensure team adherence to NDIS Practice Standards and organisational policies
- Review and monitor plan budgets, service agreements, and expenditure
- Identify areas for service improvement and implement best practices
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About You
- Minimum Level 2 & 3 NDIS Support Coordination experience
- Proven leadership or team lead experience
- Strong knowledge of NDIS frameworks, plan management, and legislation
- Excellent stakeholder engagement, communication, and advocacy skills
- Ability to manage complex cases while leading a small team
- Highly organised with strong administrative and reporting skills
- Passion for supporting participants and promoting independence
Essential Requirements
- NDIS Worker Screening Check
- Working with Children Check (Blue/WWCC)
- Police Check (or willingness to obtain)
- First Aid & CPR Certificate
- Driver’s Licence and access to a reliable vehicle
- Right to work in Australia
Why Join Us?
✨ Lead a dedicated team of support coordinators
✨ Flexible part-time arrangement – 6 hours per day
✨ Opportunity to shape service delivery and participant outcomes
✨ Competitive pro-rata salary
✨ Supportive, values-driven workplace
How to Apply
If you’re a motivated and people-focused leader passionate about delivering exceptional NDIS services, we’d love to hear from you.
Please submit your resume and a brief cover letter outlining your experience and availability by clicking the Apply Now tab.
We strongly encourage applications from people with a disability, Aboriginal & Torres Strait Islander people, Culturally & Linguistically Diverse people, and LGBTQIA+ people. We welcome and value your lived experience and knowledge. If you are comfortable doing so, please let us know in your cover letter if this applies to you.
