The Opportunity
CBC Group is an agile Facilities Maintenance business with a national footprint. We currently have an opportunity for a Service Coordinator / Scheduler to join our Keilor Park office.
In this role, your focus will be scheduling appointments for our fire technicians to ensure hundreds of our client’s sites have compliant fire safety assets.
The Role
Reporting to the Victorian Service Manager, you will manage the end-to-end scheduling of fire maintenance services for one of our largest government accounts. Your day-to-day focus is on ensuring the fire technicians are scheduled between 1 to 3 weeks out at locations across the state.
Key Responsibilities:
- Scheduling: Coordinate and allocate dry fire service work orders to internal fire techs and contractors.
- System Integrity: Maintain the Uptick system to ensure all servicing data is accurate and up-to-date.
- Service Level Agreement Management: Ensure all scheduling meets agreed SLA’s as per the contract
- Stock Management: Receipting, allocating and tracking stock for the contract
About You
You are highly organised with a background in either service coordination/scheduling OR fire servicing. You have strong people skills with the ability to get the technicians on side, whilst ensuring efficiency and compliance with scheduling obligations. Specifically, you are:
- Strong Scheduler: Previous experience in Service Coordination, Scheduling, or Contract Administration (Facilities, Fire, or Construction background is highly advantageous).
- Process Driven: You have a strong drive for success and experience managing high-volume administration with excellent attention to detail.
- Tech Proficient: Skilled in MS Office (Excel is essential) and other scheduling or project management software; experience with CMMS platforms is a plus.
- Resourceful & Independent: A team player who can also work autonomously and use initiative to solve scheduling conflicts.
- Strong Communicator: Excellent interpersonal skills, capable of managing expectations with both technicians and client contacts
Why CBC Group?
We pride ourselves on a people-first culture. When you join CBC, you’re joining a team that values professionalism and rewards diligence:
- Hybrid Work: Flexible working arrangements available after settling into the role
- Birthday Leave: An extra paid day off to celebrate your special day!
- Career Growth: Ongoing training and development opportunities.
- Recognition: “Years of Service” and “Values Awards” to celebrate your commitment.
- Support: Access to our Employee Assistance Program (EAP) and a collaborative, respectful office environment.
- Collaborative and supportive culture: join a team that values professionalism, diligence, and respect
Requirements
- National Police Check (or willingness to obtain)—essential for Government contract access.
- Working with Children Check
Are you ready for your next role working on a major government account? Apply now to join the CBC Group team!
