About the Role
CARe Automotive is looking for an experienced Service Advisor to join our repair centre team. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey.
You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.
About CARe Automotive
CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes — with Customer CARe at the centre of everything we do.
Key Responsibilities
Customer Service
- Be a point of contact for CARe customers
- Accurately document customer concerns and vehicle condition
- Clearly explain repair processes, scope, and timeframes
- Maintain ongoing communication with customers and Customer CARe
- Handle customer concerns professionally and calmly
Vehicle Intake & Coordination
- Complete tablet‑based check‑in and Digital Triage processes
- Capture accident, non‑accident, and pre‑existing damage
- Mark up vehicles and maintain accurate records in RPS
- Review jobs, action notes, and support production planning
- Coordinate rectifications, Out of Scope items, and quick‑fit work
Administration, Safety & Compliance
- Maintain accurate documentation and system records
- Support continuous improvement and process compliance
- Follow all site safety rules, PPE requirements, and procedures
- Identify and escalate safety risks or incidents
About You
Essential
- Experience in an automotive repair or workshop environment
- Strong customer service and communication skills
- High attention to detail and organisational ability
- Understanding of vehicle repair processes
- Current driver’s licence
Desirable
- Certificate III in Panel or Paint
- Experience in a senior customer service or advisor role
- Knowledge of insurance or accident management environments
- Experience with RPS or similar repair management systems
Why Join CARe Automotive?
- Work for a fast growing national repair network
- Customer‑focused culture with strong operational support
- Supportive team environment with clear processes
Apply Now
If you’re passionate about delivering great customer experiences and have experience in automotive repair environments, we’d love to hear from you.
👉 Apply now via Seek
