Cape York Solutions has an exciting and challenging opportunity for a Customer Services Agent to join the Opportunity Hub team in Hope Vale. The role helps to deliver services and programs to Services Australia customers in community.
What’s on Offer:
- A meaningful role working directly with families in community.
- Full-time or Part-time role available
- Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you!
- Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.)
- Employee Assistance Program – free and confidential counselling service available to all staff.
- Positive workplace culture with supportive management and leadership
The Role:
As Customer Service Agent you’ll identify customer entitlements and access to government and non-government services. Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence.
Key responsibilities include:
- Provide professional and welcoming customer service to customers
- Assist customers in accessing and using digital services
- Educate and encourage customers to engage with services through online platforms, including myGov and related mobile apps
- Provide advice to customers in relation to their eligibility for access to government entitlements and services
What you’ll need:
- Demonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and services
- Demonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writing
- Demonstrated ability to adapt to a demanding and changing work environment to achieve outcomes
- Ability to respond to sensitive customer interactions to achieve an effective outcome
- Strong knowledge of communities within the Region
- Possess or have the ability to rapidly acquire, administration skills and computer literacy
- Possess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check.
If you’re organised, community-minded, and thrive on providing exceptional support—this role is for you.
How to Apply – submit a copy of your resume highlighting your relevant skills and experience
Download the full Position Description – https://capeyorkpartnership.org.au/jobs/
Applications Close: Friday 23 January 2026
For more information, contact: Alicia Nas on (07) 4046 0600
Aboriginal and Torres Strait Island people are encouraged to apply.
Apply now to join Cape York Solutions.
