We are seeking thoughtful, brand-aligned Boutique Supervisor’s to join our beautifully curated Sydney spaces – Castle Towers, Chatswood, and our Parramatta boutique, which is excitingly opening this April. In this pivotal role, you will be at the heart of the by Charlotte experience, leading with positivity, creativity, and care to inspire your team and deliver service that is personal, memorable, and exceptional. If you are ready to bring positivity, creativity, and heart to our team, we’d love to hear from you!
RESPONSIBILTIES
As a Boutique Supervisor, you will:
- Support the daily flow of the boutique, setting the standard through leadership and ensuring each client experience is both thoughtful and memorable.
- Mentor and coach your team, fostering confidence, collaboration, and personal growth while driving exceptional service and operational excellence.
- Assist in curating and managing inventory thoughtfully, maintaining a beautifully presented, organised, and welcoming environment.
- Contribute to the implementation of sales strategies that encourage growth and support operational success.
- Monitor team performance with insight and care, providing constructive feedback to strengthen skills and outcomes.
- Engage meaningfully with customers, building genuine connections and enhancing their experience.
- Address customer feedback professionally and empathetically, ensuring every interaction leaves the customer feeling valued and heard.
ABOUT YOU
- Proven leadership experience in retail or a similar environment, with the ability to inspire, guide, and elevate your team.
- Collaborative by nature, valuing creativity, mutual support, and the strength of a cohesive team.
- Approaches every challenge with a positive, can-do attitude and a genuine enthusiasm for creating meaningful experiences.
- Thrives alongside like-minded individuals who share a passion for growth, connection, and making a positive impact.
- Committed to fostering a supportive and inspiring environment, where both team and customers feel valued and elevated.
PERKS & BENEFITS
At by Charlotte, we cherish our people and create an environment where growth, creativity, and joy flourish. You can enjoy:
- Access to our newly launched training platform, with thoughtful learning pathways, role-specific development and leadership programs to support your journey.
- Generous team discounts across our collections, inviting you to wear and experience the pieces that inspire you most.
- Intimate team events and experiences throughout the year, fostering connection and creating meaningful moments together.
- A rewarding retail commission structure that recognises and celebrates your contribution.
- A collaborative, passionate environment within a fast-growing business, where creativity, innovation and shared purpose thrive.
ABOUT BY CHARLOTTE
For us, jewellery is a keepsake of life’s most precious experiences. It can mark love, courage, or living in the moment, connecting us to time, place, people, and memories. Each piece holds stories of life lived, relationships cherished, and bonds celebrated. Our jewellery reflects your journey, your intentions, and the moments that matter most. Thoughtfully designed by Charlotte, every piece is a symbol, a mantra, and a forever mark.
We are deeply committed to equal opportunity and to nurturing a culture rooted in respect, inclusivity, and collaboration. While we’re grateful for the interest in joining our community, only shortlisted candidates will be contacted due to the high volume of applications.
