Job Title: Field Application Scientist (FAS)
Location: West Coast, US
Job Type: Full-time
Work Model: Remote
Travel: Expect 30-50% overnight travel across Western US, for customer visits and conferences
Reporting to: VP Sales & Support, North America
About the Role
Broken String Biosciences is seeking a Field Application Scientist (FAS) to support customers adopting INDUCE-seq. Broken String Biosciences is advancing more precise, safe, and effective cell and gene therapies through its cutting-edge technology platforms. The company’s core platform, INDUCE-seq, was developed as the new gold standard for precise mapping of DNA breaks to measure and quantify on- and off-target genetic edits, crucial for ensuring the efficacy and safety of advanced therapies from discovery through commercialization.
The Field Application Scientist works in close collaboration with the sales team to support new and existing customers in the INDUCE-seq platform in the Western US Region. The ideal candidate is well versed in gene editing methods including CRISPR, CRISPRx, and base editing technologies as well as the current methods for safety assessment. You are assisting the customers in their journey of adopting new disruptive technology for safety assessment for on- and off-target characterization.
You will provide scientific consultative support enabling our customers to successfully adopt our INDUCE-seq platform. You will support the sales team by providing pre-sales technical presentations and qualifying the customer’s goals as a good fit for use of INDUCE-seq technology. Post sales activities include on-site hands-on training, design of experiments and running the assay, and training on the INDUCE-seq analysis software to confidently nominate the off-targets.
You will travel to customer sites within the Western US region, with occasional trips to company headquarters in Cambridge UK. This role requires establishing trust with customers which will translate into long lasting relationships at the accounts. You along with the sales team take ownership of each customer relationship to drive for growth in the region.
Role Responsibilities
- During pre-sales, the FAS works closely with Sales to understand customer’s project goals and to qualify for technical fit. FAS is the technical expert and provides consultative scientific support including technical presentations, and design of experiments.
- FAS educates customers on the benefits of INDUCE-seq platform for the customer’s specific application.
- During post sales FAS plans and executes customer onboarding of INDUCE-seq platform (experimental design, workflow guidance, and hands-on training of assay and training on the INDUCE-seq analysis cloud-based software pipeline).
- Troubleshooting across the workflow, by assisting customers with cell confluence/quality and time point selections → library prep → sequencing → analysis. Customer escalations are resolved quickly, with root-cause documentation feeding back into better playbooks and product improvements.
- Guide customers through analysis of their data: on-target and off-target nomination lists, mismatch plots, induce break plots, and usage INDUCE-seq analysis software pipeline.
- Partner with Product Managers and Marketing team to create scientific content that accelerates INDUCE-seq adoption. Contribute on customer facing documents including: application notes, presentation slides, troubleshooting guides, user-guides, conference posters and webinars.
- Provide Voice-of-Customer feedback, new application requests as well as competitor intelligence. Working closely with Sales and Product Management this information helps drive new product development, and product improvements.
- Keep detailed notes on customer interactions on our CRM
- Participate in Conferences across the United States with responsibilities of booth duty and qualifying customers on first meeting, being the technical expert at scientific poster, and giving presentations on behalf of Broken String Biosciences.
Requirements
- B.S. (required) in Molecular Biology, Genetics, Biochemistry, Bioengineering, Genomics, Computational Biology, or related discipline; M.S./Ph.D. a plus.
- 2+ years of experience in a field applications / technical support / customer-facing scientist role supporting genomics, NGS workflows, or gene editing platforms.
- Demonstrated experience with CRISPR, Base editing, or other gene editing modalities as well as analyzing the on-target and off-target profiles using orthogonal methods either In Silico, In Vitro or In Cellulo.
- Practical comfort with bioinformatics outputs and data literacy (you don’t need to be a pipeline developer, but you must be fluent in interpretation and troubleshooting):
- Excellent communication skills: can explain complex science clearly to both bench scientists and bioinformatics stakeholders.
- Experience in working with a global team and different time zones. FAS is the bridge between internal teams and the customer. FAS needs to easily communicate with Product Management, R&D, Sales, and Quality to ensure customer success.
- You enjoy customer engagement including giving presentations and answering technical questions. Your answers are focused on what matters the most to the customer.
- The ideal candidate has prior experience in tool/reagent or instrumentation company serving the Cell & Gene Therapy Customer base, with strong customer empathy and a consultative mindset.
Culture at Broken String Bio
Broken String Bio is a fast-growing, collaborative biotech where agility and flexibility are part of everyday life. We’re a young, energetic team that enjoys working together, learning fast, and having fun along the way—supported by an experienced leadership group that brings deep scientific and commercial expertise. As we continue to grow globally and build out our commercial proposition, we value people who thrive in a dynamic environment, take ownership, and are excited to help shape what we’re building.
US Benefits:
- 25 days Vacation, sick, bereavement, and public holiday time off
- 3 Additional days vacation between Xmas & New Year
- 401k company match of up to 4%
- 90% premium coverage of health insurance for employee only coverage, 65% coverage for dependents
- 80% coverage for dental and vision insurance for employee only, 65% for dependents
- EAP
- Company paid life and disability insurance
Diversity, Equity, & Inclusion Commitment
At Broken String, we celebrate diversity in all its forms, and strive to create a workplace where every individual’s unique strengths are recognised and valued. We are committed to fostering an inclusive and supportive environment where everyone—regardless of background, abilities, or ways of thinking—can thrive.
If you meet the top five criteria for this role, we strongly encourage you to apply. We believe that diverse perspectives bring innovation and creativity to our team. Even if you don’t meet every single requirement, your unique skills and experiences could be exactly what we’re looking for.
Join us in building a diverse, equitable, and inclusive future at Broken String, where everyone has the opportunity to succeed.
