Working at the Brisbane Broncos
Whether it’s giving your all at Suncorp Stadium or going above and beyond for our Members we don’t just play for a Club, we play for a community, and a proud one at that. One that every single one of us wears on our sleeves, every single day. We’re much more than a world-class sporting organisation and the biggest sports brand in Australia, we’re a team.
Pride, performance, people and joy are at the heart of everything we do and that’s why things are done differently here, it’s how we inspire and excite. Whatever field of work we’re in, we always leave it all out there.
How you can play a part
As the Retail Operations Manager, you will lead the end-to-end retail operations of the Brisbane Broncos, delivering exceptional fan experiences across our store, eCommerce platform, game days and major events.
You will take ownership of retail execution across all channels, with a strong focus on inventory performance, stock flow, warehouse management and product availability. Working closely with merchandising, you will play a key role in product allocation, assortment planning and ensuring the right product is in the right place at the right time.
This role combines operational leadership with commercial awareness, driving efficient processes, optimising stock performance and leading a high-performing retail team.
Key responsibilities include:
- Oversee daily retail operations across store, eCommerce, game day and events, ensuring a consistent and exceptional customer experience
- Manage end-to-end warehouse and stockroom operations, driving efficient layout, workflows, safety compliance and continuous improvement
- Lead inventory management including stock receipt, storage, replenishment and stock movement across all channels
- Plan and deliver stocktakes, including cycle counts, spot checks and accurate stock reporting
- Support assortment planning and range execution in collaboration with merchandising teams
- Contribute to new product ideation and merchandise range development aligned to fan trends and commercial opportunities
- Manage Australia Post and shipping requirements to ensure efficient and timely fulfilment
- Support online product setup, website updates and digital merchandising
- Supervise and coach retail merchandise staff, including casual rostering
- Deliver training, team development and operational excellence initiatives
- Maintain back-of-house organisation and uphold stockroom safety standards
A full role profile can be found via broncos.com.au/careers.
To be considered
To be considered for this opportunity you will have
- Proven experience in retail operations management (multi-channel desirable)
- Strong expertise in inventory control, stocktakes and merchandise reporting
- Experience in eCommerce operations and online product management
- Demonstrated leadership and coaching capability
- Strong organisational skills in a fast paced environment
- A commitment to safety, process improvement and customer experience
- Experience in product allocation, assortment planning or exposure to retail buying highly regarded
- Experience using Shopify and working in sporting and event environments will be highly regarded
Benefits
- Opportunity to make a positive impact within local community
- Annual performance planning with tailored support for development including on the job training, conferences, workshops, development programs, formal study & volunteering opportunities
- Employee Assistance Program
- Employee Referral Program
- Various club, sponsor and partner benefits
How to Apply
All applications including resume, cover letter and preferred working location are to be submitted to via SEEK before COB Friday 24 April 2026.
A full role profile can be found via broncos.com.au/careers.
To express your interest in future vacancies, outside those advertised, please email your resume, cover letter and preferred working location to recruit@broncos.com.au
The Brisbane Broncos will never ask you for personal identifying information during the application process. This includes your bank or credit card details, driver’s licence, passport information, marital status or Tax file number. This information should only be provided once you have accepted a genuine job offer. Any advertisement from the Brisbane Broncos that asks for personal information should be considered fraudulent.
