Role: Team Leader, Programs
Location: Haymarket NSW 2000
Employment Type: Full-Time, Contract
Salary: $121,121.00 -$126,478.35 (+super, +salary packaging)
Who is Bridge Housing?
We are an award-winning Community Housing Provider (Tier 1
NSW) providing safe, secure and affordable homes to people on very low to
moderate incomes. We aim to provide our tenants with stability and support and
change lives by continuing to deliver more homes and quality services.
Team Leader Programs:
We are looking for a Team Leader to join the Housing Programs team for a period of 6-months commencing this July. The Team Leader plays a key role in leading a Housing team to deliver high-quality, client-focused tenancy services across a defined portfolio. Working closely with the Regional Manager, you will drive service delivery, financial performance and compliance outcomes, while building strong stakeholder relationships and supporting sustainable tenancies.
This role also provides day-to-day leadership, coaching and guidance to frontline staff, fostering a safe, inclusive and resilient team culture in a complex and emotionally demanding environment. You will support staff to navigate challenging client interactions, build capability, and maintain a strong focus on tenant outcomes and continuous improvement.
Accountabilities:
- Lead and support the Housing team to deliver consistent, high-quality tenancy services aligned with the Customer Service Charter
- Drive team performance through effective workload management, coaching and performance development
- Manage tenant outcomes, including complaints and appeals, to timely and effective resolution
- Oversee financial performance across the portfolio, including rent, arrears, vacancies and debt
- Ensure effective housing management practices, including inspections and maintenance reporting
- Maintain compliance with legislation, policy and accurate system data and reporting
- Build and maintain strong relationships with internal and external stakeholders to support sustainable tenancies
- Support business planning, projects and growth initiatives through data, insights and reporting
- Promote team wellbeing, resilience and a positive, values-driven culture
- Represent Bridge Housing through stakeholder engagement and sector participation
What we’re looking for:
- Experience leading or supervising a housing or service delivery team
- Strong understanding of tenancy and housing management practices
- Proven ability to manage competing priorities and drive team performance
- Confidence managing complex client matters, including complaints and escalations
- Strong stakeholder engagement and relationship management skills
- High attention to detail and commitment to compliance and quality outcomes
- A values-driven approach, with a focus on teamwork, inclusion and continuous improvement
Why join Bridge?
We’re proud of our workplace culture, where employee wellbeing and professional development is held to the highest standard, and our employees who are committed and live the Bridge values (Integrity, Inclusion, Innovation and Impact).
To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:
- support for employee wellbeing and professional development
- regular “recharge” day off a month for staff
- 35 hour working week
- extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
- study assistance and study leave
- training and development from internal and external providers
- team building
- monthly massages/ reflexology
- hybrid working arrangements (up to 2 days WFH per week) with Central office in Sydney CBD
- flexible work arrangement options
- competitive, above award salary
- This role is graded as a Level 6 under the SCHADs; Bridge’s remuneration package ranges from $121,000 plus superannuation
- Additionally, staff are able to take advantage of Not-For-Profit salary packaging options up to $15,900
- We use Maxxia for our salary packaging – give them and all their benefits a google!
APPLY NOW! By uploading a resume and cover letter through
our portal. We would love you to tell us in your Cover Letter:
- why you’re interested in this role, and specifically this team
- how this role aligns with your development goals
- the skills and experience you bring that would support your success
Good news! We are establishing a Talent Pool from this
recruitment process. If you are currently unavailable or the exact opportunity
does not currently suit you, feel free to submit your application to be
considered for suitable applications in the future.
