Duty Manager | Royal Albert Hotel

The Royal Albert Hotel is a lively, well-loved pub with a strong local following and a reputation for great service, welcoming atmosphere, and a busy, hands-on environment. We’re looking for a capable Duty Manager to help lead the team and keep the venue running smoothly across service, compliance, and day-to-day operations.

As Duty Manager, you’ll be a key leader on shift, supporting the General Manager and taking ownership of service standards, team performance, and guest experience. This is a great opportunity for someone who enjoys working in a fast-paced hospitality environment and thrives on leading from the front.

What you’ll do

• Lead shifts and ensure smooth front-of-house operations.
• Support, coach, and motivate the team to deliver excellent service.
• Manage customer enquiries, complaints, and any operational issues professionally.
• Oversee compliance, safety, and venue presentation standards.
• Assist with stock control, cash handling, and daily close procedures.
• Work collaboratively with the management team to achieve venue goals.

What we’re looking for

• Previous experience in a supervisory or duty manager role in hospitality.
• Strong leadership and communication skills.
• A hands-on approach with the ability to stay calm under pressure.
• Sound understanding of RSA, compliance, and safe venue operations.
• Availability to work nights, weekends, and public holidays.
• Current RSA and RCG/competency cards, where required.

Why join us

• Work in a respected venue with a strong community feel.
• Be part of a supportive hospitality group with opportunities to grow.
• Enjoy a varied role where no two shifts are the same.
• Join a team that values initiative, reliability, and great service.
• Sponsorship and PR opportunities available