If you want safe and predictable, swipe left. If you want to build the future of allied health with great culture, tech, and AI, read on.
About BlueRocket Therapy
We’re not just another allied health provider. BlueRocket is a founder-led, AI-native organisation rethinking how therapy is delivered in Australia. Our purpose is clear: allied health accelerated.
Here, you’ll thrive in a team-first culture where tech and AI remove admin, elevate outcomes, and free clinicians to focus on what matters – people. If you’ve been looking for a place where bold thinking and genuine impact come together, you’ve just found it.
You may not like this role if you…
Prefer your comfort zone over your growth zone
Value individual accolades over team wins
Aren’t willing to make mistakes, learn fast, and improve
Think AI in healthcare is just hype
Believe “it’s always been done this way” is a good reason to keep doing it
The Role:
If you love helping people and keeping things running smoothly, this might be your role.
This is the frontline heartbeat of our client journey.
You’ll be the first friendly voice families and referrers hear when they contact BlueRocket. From first enquiry through to service commencement, you’ll help ensure every client experiences a smooth, supportive onboarding process.
You’ll also support scheduling, follow up clients, and help keep our operations running smoothly day-to-day.
You’ll work closely with the Operations & Systems teams, who supports the systems and processes behind the scenes.
You’ll:
Respond to client enquiries across phone, email, and digital channels
Welcome and onboard new clients from first enquiry through to onboarding
Support scheduling and appointment coordination
Assist clinicians and clients with day-to-day operational needs
Follow up clients as part of our accounts and oversee debtor management process
Maintain accurate client records across our systems
Help ensure a smooth and positive client experience
Escalate system or workflow improvements
You’ll thrive here if you…
Love helping people and solving problems
Are organised and great at juggling tasks
Communicate warmly and professionally
Enjoy working with systems and technology
Take pride in delivering a great client experience
Are proactive and reliable
Experience in customer service, allied health, healthcare admin or NDIS is highly valued but not essential.
Why Join BlueRocket?
A culture that feels good – supportive, collaborative, and team-first
Flexibility that’s real – hybrid working available
Opportunities to grow your career in operations and healthcare
Study leave + PD support
Access to health services for you and your family
A workplace that embraces technology and AI to make work easier
This role is a great opportunity to build operational experience in a growing allied health organisation.
