Your new organisation
BirdLife Australia is on a mission to put birds and nature on the path to recovery within a decade. With over 460,000 supporters, donors, volunteers, campaigners and members, you will join over 150 staff across Australia, and a network of more than 40 voluntary community groups. Together, our growing network of people stand together to help us protect Australia’s unique birdlife.
The opportunity
The Individual Giving Coordinator plays a key role in delivering BirdLife Australia’s Individual Giving Strategy, working closely with the Individual Giving Manager to execute donor campaigns across a range of channels.
This position is responsible for managing BirdLife’s annual appeals calendar and overseeing the acquisition and stewardship of single-gift donors. The role contributes directly to growing fundraising income and building meaningful philanthropic relationships.
To thrive in this role, you’ll bring experience managing multiple fundraising campaigns, with a track record of increasing income, retaining donors and guiding supporters through the donor lifecycle. Strong project management skills and the ability to engage and coordinate a variety of stakeholders to successfully deliver outcomes are essential.
Please refer to the position description for the full selection criteria.
What you need to know
This is a full-time position, fixed term contract from 11 May 2026 until 16 April 2026 (1.0 FTE). Please note, that this is a hybrid position working in a home-based environment and in the national office in Collingwood, Victoria.
For further information please refer to the attached position description. Any questions can be directed to Kate Rogerson c/- people@birdlife.org.au.
Applications close at midnight, Sunday, 17th of May 2026.
Your application must include a cover letter, a statement briefly addressing the selection criteria and your current resume.
Applicants must possess full working rights in Australia to be eligible for appointment and a current national police check (NPC) (or willingness to obtain).
BirdLife Australia is an equal opportunity employer. Aboriginal & Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities are encouraged to apply.
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We are seeking a confident communicator with strong interpersonal skills and proven experience in fundraising, specifically individual giving programs. You have prior experience acquiring, cultivating, retaining and stewarding donors, driving growth and exceeding income targets.
You are highly organised, detail-oriented, and capable of managing confidential and sensitive information, while fostering strong, collaborative relationships with our supporters and both internal and external stakeholders.
You should have demonstrated proficiency in working with databases and analysing data and contributing to the success of fundraising growth initiatives.
A positive attitude and results-driven approach will help you thrive in this role. If you’re passionate about supporting a not-for-profit organisation and making an impact through fundraising, we’d love to hear from you.
Join us and contribute to the delivery of Australia’s Bird Conservation Strategy.
Position Description:
Position title
Individual Giving Coordinator
Position objective
The Individual Giving Coordinator is responsible for BirdLife’s annual schedule of appeals and the acquisition and stewardship of single-gift donors, contributing to growth in BirdLife’s income and nurturing of philanthropic relationships.
Status
This is a full-time position (1 FTE).
Reporting
This role reports to the Individual Giving Manager.
Staff reporting
None
Remuneration / Job Level
Salary at a Level 3, (based on published Level / Grade Remuneration Scales)
Location
This is a hybrid position based from BirdLife Australia’s National Office in Collingwood, Victoria and a home office location.
Key relationships
Internal: Executive Leadership Team, Strategy and Governance, Participation and Engagement, Finance and Business Improvement, Conservation and Science, Project Staff and Network Groups.
External: BirdLife Australia donors and prospective supporters, consultants and partners, suppliers and service providers.
Travel requirements
Some travel within Australia may be required.
Key Responsibilities
• Work with the Individual Giving Manager to implement key activities from the Fundraising Growth Strategy to drive revenue growth and acquire and retain supporters.
• Collaborate with Marketing and Fundraising teams to plan, develop and implement a single gift donor journey.
• Plan and execute four annual multi-channel appeals, including an annual Giving Day, ensuring timelines are met.
• Develop and implement the donor retention, thank you and recognition strategy. Identifying areas of opportunity and improvement, including evaluation of existing programs and development of new initiatives to create an unrivalled donor experience.
• Drive income growth, exceeding budget targets.
• Project manage the appeal cycle and prepare appeal briefing documents for internal and external stakeholders.
• Strategise and implement data targeting and segmentation. Monitor and evaluate appeal performance based on key metrics, adjusting the strategy as necessary.
• Plan content and oversee creative development, coordinating with internal and external copywriters, designers, and subject matter experts to produce engaging, emotive, and on-brand materials, while ensuring all fundraising communications are factual and supported by science.
• Manage external suppliers such as printers, designers and mail houses to meet agreed budgets and ensure accurate and timely lodgement of Appeal campaigns
• Ensure all internal stakeholders are adequately briefed.
• In conjunction with the Individual Giving Manager, develop and execute a mid-high level donor program.
• Liaise with the Major Gift Manager and Individual Giving Manager to coordinate Major Donor appeals and Matched Giving Days.
• Ensure post appeal analysis occurs and identify insights and trends to guide future appeals.
• Other duties as directed by your manager from time to time.
Selection Criteria
Essential
• Demonstrated experience and an outstanding track record of success in managing donor relations and fundraising programs.
• Previous experience in the successful planning and implementation of donor retention and acquisition strategies that meet budget requirements.
• Excellent attention to detail, written, oral and interpersonal communication skills, including the ability to champion BirdLife Australia and its mission.
• Strong relationship management skills, including successful experience liaising with 3rd party suppliers.
• Ability to manage confidential and sensitive information about both the organisation and its supporters.
• Demonstrated skill working with databases, data extraction and data analysis.
• Strong project management, time management and organisational skills with ability to manage competing demands.
• Sound copy and editing skills and experience in the development of key messaging across digital, web and direct mail.
• Ability to absorb and synthesize specialist information across a range of areas and present this in a simple and effective manner.
• Ability to work well independently and part of a team.
• Experience using Salesforce (or other relevant CRM) and 3rd party fundraising donation platforms.
• Completed Fundraising Institute of Australia code of conduct or willing to do so.
Desirable
• Qualification in marketing, fundraising or communications.
• Minimum of 3+ years’ experience in customer service/communications or fundraising role.
• Previous experience working at a creative agency.
• An affinity with the aims and philosophy of a not-for-profit conservation organisation.
• Good knowledge of environmental, ecological or avian issues.
• Able to extract insight from data and marketing analytics.
Workstyle, attributes, and attitudes
• A high level of professionalism in all work.
• Energetic, positive and proactive.
• A strategic thinker and leader .
• A team player with a highly collaborative style and flexibility .
• Responds positively to feedback and accommodates change, ability to provide constructive feedback .
• Ability to work well with minimum supervision, accepts high level responsibility for workplan delivery.
• A willingness and capacity to work flexible hours as and when required .
Living our Values
• Promote and role model appropriate behaviours that support BirdLife Australia’s culture and values
• Actively demonstrate organisational values
Passion
We bring people together around a love of nature
Excellence
Science and knowledge is at the centre of everything we do
Leadership
We empower and inspire people to lead with courage and purpose
Collaboration
We embrace diversity and work in partnership with mutual respect
Integrity
Our success is based on experience, honesty, trust and fairness
Impact
We think globally, lead nationally and act locally
OH&S statement
Employees and potential employees should be aware that the requirements of the position include, but are not limited to:
• Limited attendance at evening or weekend meetings
• Possible driving for extended periods and interstate travel
• Long periods of sedentary desk and computer duties and telephone use
• Possible lifting and moving of heavy equipment and objects
• Overnight and weekend work in the field and at conferences
