Big Red Group is the largest experience network in Australia and New Zealand. A powerful connector that provides more than 3000 experience operators with quality customers and the tourism industry with trusted intelligence and partnership.
Australian owned, Big Red Group operates an industry-leading platform, enabling the wholesale distribution of experiences through domestic and international partners, powering its renowned domestic marketplaces RedBalloon, Adrenaline, Experience Oz, and Everything NZ. Equipping in-destination experience retailing through hotels and travel agents through its Local Agent offering. As well as a suite of software products and services to support experience operators grow their businesses.
With a purpose to ‘shift the way people experience life’, Big Red Group seeks to encourage people to choose ‘stories over stuff’ at every opportunity. Together with our experience operators, we are on track to deliver an experience every second by 2030.
We are The Experience Network.
The Role
We are looking for enthusiastic and outgoing individuals who enjoy interacting with people from around the world.
In this role, you will engage with visitors, recommend experiences, and convert those interactions into bookings through the Experience Oz platform.
You will be part of a high-energy sales environment where strong product knowledge, confidence in engaging customers, and a positive attitude will help you succeed.
This is a casual role, with shifts scheduled based on operational needs, visitor demand, and peak tourism periods.
Core Activities
Sales & Customer Engagement
- Engage visitors within the Melbourne Visitor Hub and Experience Oz sales booths.
- Recommend and sell experiences, tours, and activities using the Experience Oz booking platform.
- Confidently approach and interact with visitors to drive bookings and maximise sales opportunities.
- Deliver a friendly, helpful, and engaging customer experience.
Product Knowledge
- Develop strong knowledge of experiences, tours, and attractions across Melbourne and Australia.
- Stay informed about new products, promotions, and seasonal offers.
- Provide accurate and relevant recommendations to visitors.
Sales Performance
- Work towards individual and team sales targets.
- Contribute to daily and weekly sales goals.
- Support sales campaigns, promotions, and merchandising initiatives.
Operational Support
- Process bookings accurately through the Experience Oz platform.
- Maintain a clean and professional booth presentation.
- Follow operational procedures and sales processes.
Team Collaboration
- Work collaboratively with other sales consultants and the Melbourne Visitor Hub Manager.
- Support a positive and energetic team culture.
- Participate in training and product briefings.
Experience Required
You’ll be a great fit if you are:
- An outgoing and confident communicator who enjoys speaking with people from different backgrounds.
- Motivated by sales and enjoy helping visitors discover memorable experiences during their trip.
- Comfortable working in a sales-focused environment.
- Interested in tourism, travel, and experiences.
- Reliable and flexible with availability, including weekends and peak tourism periods.
- A team player with a positive attitude
Previous experience in retail, tourism, hospitality, or customer-facing roles is highly regarded but not essential.
Why work for us?
At Big Red Group, we’re a technology-led business that embraces innovation and change in an ambitious environment. Here, you’ll join a passionate team dedicated to delivering exceptional experiences, and be part of a company recognised as an employer of choice in Australia.
What Sets Us Apart:
To shift the way people experience life, we start from within. At Big Red Group, we want all of our people to have an exceptional employee experience, where you are Growing, Celebrating and Thriving with our core themes of Community and Connection uniting us throughout.
What this looks like:
Growing:
- Individual and team based strengths assessments to better understand how we can perform at our best
- A LinkedIn Learning licence with bespoke Content Collections per team to ensure we’re developing the skills we need to excel in our roles
- Access to 6 career coaching conversations per year
Celebrating:
- Monthly All Hands celebration
- BRG Community Days
Thriving
- Flexible Public Holidays
- 30 Days Work From Anywhere
- Employee Resources Group
- Paid Parental Leave
Community and Connection
- Weekly catered lunch on Mondays
- Experiences@Work
At Big Red Group, we believe diverse perspectives drive innovation and success. We are an equal opportunity employer, committed to fostering an inclusive and supportive workplace where everyone—regardless of background, identity, or ability—has the opportunity to thrive.
