Do you believe in a better, fairer, sustainable world for all?
A fantastic opportunity has arisen to join our circle. We are looking for a confident, analytical and conscientious individual to work as our International Compliance Specialist to play a key role in our International team in a dynamic, evolving company, who are driven to make a real impact on humanity and the planet.
Beyondly in a nutshell
At the heart of Beyondly is our planet. We deliver better solutions for a brighter tomorrow and are devoted to reinventing the wheel through our market leading environmental consultancy and compliance services. We care about preserving humanity and our planet. Driven by our passion, we go above and beyond to make a real impact.
As a B Corp certified business, we are dedicated to being a force for good, fuelled by an energy to place equal importance on people, planet and performance.
By joining our circle, you will be part of a business for good and will contribute to our vision of creating a better, fairer, sustainable world for all. We ask that you have the passion to serve our purpose of leading, inspiring, and educating to positively impact society and the environment. In return, we promise to provide you with the best tools, support and working environment to flourish in all areas of your life.
The role
To provide senior-level delivery and technical expertise within the International Service, taking responsibility for performance and satisfaction of key customers while supporting the Account Manager team by handling complex registrations, escalations, and peak workloads to ensure operational consistency. To ensure that the international compliance services are delivered efficiently, accurately, and in line with agreed KPIs, while providing insight and intelligence to inform service strategy, policy development and continuous improvement.
The responsibilities (there are more!)
- Act as the lead contact for high-value and complex international accounts, overseeing registrations, submissions, renewals and ongoing compliance.
- Support and guide International Account Managers with workloads, priorities and delivery standards, acting as an escalation point for complex operational, customer or partner issues.
- Lead in all areas of winning new business, included but not limited to arranging calls, leading conversations, and following up with prospects to secure new international business.
- Support retention, growth and upsell opportunities across the international customer base through identifying risks, opportunities, and service enhancements.
- Translate international policy and legislative change into clear operational and customer-focused insight, contributing to the maintenance and accuracy of Policy Insights, policy trackers and supporting materials.
- Identify service risks, inefficiencies and improvement opportunities, supporting continuous improvement to drive performance against departmental KPIs, SLAs, and quality metrics.
- Support with data and insight for service reporting, risk analysis and management updates, ensuring CRM systems and service trackers are accurate and up to date.
The perks
Beyondly attributes its ongoing growth and success to its employees and is committed to rewarding and recognising their contribution as well as prioritising employee well-being and has won multiple awards over the last 5 years as a result of its approach to this. As well as the opportunity to be part of a unique reward structure, some of the benefits you will receive when joining the team include;
- Salary £30,000 plus performance related bonus in line with the existing reward framework.
- 25 days holiday + bank holidays + your birthday off + opportunities for sabbaticals
- Flexible and hybrid working opportunities
- Support and opportunities for personal and professional development
- Private medical insurance including dental and optical cover
- Access to employee benefits platform ‘Perkbox’ and membership to the all-encompassing employee health and well-being programme
- Other benefits include regular team building events, physical wellbeing allowance, paid volunteering opportunities and many more. Discover more about the host of benefits Beyondly employees receive here: https://www.beyond.ly/about/working-with-us/
The person
You’ll be confident, organised and customer-focused, with the ability to manage complexity and provide calm, clear guidance in a fast-paced environment. You’ll enjoy being a trusted expert and escalation point, supporting customers and colleagues through complex compliance requirements with clarity and confidence.
You’ll have a strong continuous improvement mindset, naturally spotting inefficiencies, risks and opportunities within processes and service delivery. You’ll be comfortable questioning how things are done, using data and insight to suggest improvements and working collaboratively to implement change that enhances quality, consistency and customer experience.
You’ll bring excellent problem-solving and critical-thinking skills with the confidence to challenge constructively when needed and the judgement to balance commercial, regulatory and operational considerations. A strong sense of ownership and accountability will come naturally to you, alongside the ability to prioritise effectively and manage multiple deadlines. You’ll be highly detail-oriented, methodical and quality-driven, with strong Microsoft Office skills (particularly Excel). You’ll enjoy translating complex international policy and legislative change into clear, practical insight for customers and internal teams.
To thrive in this role, you’ll be passionate about excellent customer service and excited to work for a business for good. You’ll bring resilience, adaptability and a collaborative ‘muck in’ approach to teamwork, and you’ll be motivated by contributing to both customer success and wider company objectives.
Previous experience in environmental compliance, international regulations, consultancy or B2B sales would be beneficial, but above all we’re looking for someone with the right mindset, curiosity and drive. A sense of humour is a bonus too!
Click the ‘Apply Now’ button to upload your application or email your CV and covering letter to HR@beyond.ly. For further information, call our team on 01756 706570. A more detailed job description will be provided at interview.
Beyondly are committed to creating a diverse and inclusive workplace; a place where we can all be ourselves. We positively encourage applications from candidates from all backgrounds, as well as feedback from current or future employees about how we can be more accommodating to your requirements.
If your experience looks a little different from what we’ve highlighted on our job advert and you think you can bring value to the role, get in touch – we’d love to learn more about you!
