An exciting opportunity exists for an accomplished General Manager to lead the a well-established boutique hotel located in the heart of Brisbane’s CBD. We are seeking a highly capable hotel executive to take full accountability for operational performance, guest experience, team leadership, and financial outcomes.
This role is ideally suited to a commercially astute hotel leader with experience in strata-titled hotel environments who can operate with autonomy while maintaining strong governance, reporting, and stakeholder engagement.
The Role
Reporting directly to the Regional Operations Manager, the General Manager is responsible for the end-to-end management of the hotel, ensuring operational excellence, financial discipline, and a consistently high standard of guest service.
Key areas of responsibility include:
- Overall leadership and performance of hotel operations
- Delivery of exceptional guest experience and service standards
- Financial management including budgets, forecasting, and cost control
- Leadership, development, and performance management of hotel staff
- Oversight of front office, housekeeping, maintenance, and contractors
- Compliance with WHS, employment legislation, and operational policies
- Management of systems, reporting, and operational controls
- Stakeholder engagement including body corporate, owners, residents, suppliers, and other partners
Key Accountabilities
- Drive sustainable commercial performance across occupancy, ADR, and margins
- Maintain high standards of presentation, safety, and operational compliance
- Build a professional, engaged, and accountable team culture
- Implement consistent operating procedures and performance metrics
- Ensure transparent and accurate reporting to ownership
- Proactively identify and manage operational risks and opportunities
- Adherence to Caretaking & Letting Agreements with the body corporate
About You
You will be an experienced hotel professional with a strong track record in senior operational leadership roles. You will demonstrate:
- Proven experience as a Hotel General Manager or equivalent senior role
- Experience within management-rights hotel operations
- Strong financial, analytical, and commercial capability
- High-level people leadership and stakeholder management skills
- Ability to operate autonomously within a governance and reporting framework
- Excellent written and verbal communication skills
- Experience with modern PMS platforms, online reputation management, and hotel technology systems is essential.
What We Offer
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Career Development – We invest in our people through structured onboarding, leadership development, and ongoing learning opportunities designed to support career progression across our hotel, residential, and corporate portfolios.
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Autonomy & Trust – Belmo empowers leaders to take ownership of their operations while providing clear governance, support, and access to senior leadership.
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Competitive Rewards – We offer competitive remuneration packages aligned to experience and performance, with opportunities for growth as the business expands.
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Work-Life Balance – We recognise the importance of balance in a demanding industry and strive to build sustainable operating models that support both performance and wellbeing.
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Wellbeing Support – Access to employee assistance and wellbeing resources to support mental health, resilience, and personal wellbeing.
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Professional Culture – Work within a collaborative, accountable, and high-performing culture that values integrity, innovation, and continuous improvement.
How to Apply
If you are a senior hotel leader seeking a stable, accountable, and professionally run environment, we encourage you to apply.
