About the business
With over 40 years of history, Aviso WA provide specialist general insurance advice and broking services to a diverse range of clients across Australia. We are dedicated to building and maintaining strong professional relationships with clients and insurers alike, allowing us to negotiate tailored coverage with competitive premiums to give our clients peace of mind.
Aviso WA now offers an exciting opportunity to a motivated Claims Consultant looking to build their career in a growing business!
About the Job
Following a period of sustained growth, we are seeking an experienced, customer focused individual to join the team as a Claims Consultant on a permanent full-time basis. Based in our Midland WA office, you will be part of a close-knit team supporting our Insurance Brokers/Account Managers and clients in their times of need. As Claims Consultant, you will:
- Manage end-to-end claims processes, including lodgment, analysis, and settlements.
- Deliver excellent service for clients and suppliers, by providing timely and accurate updates over the phone and e-mail.
- Resolving claims in an effective and efficient manner while complying with regulatory requirements and internal standards.
- Maintain an active and effective diary system for allocated claims.
- Establish and maintain effective relationships with a broad range of internal and external stakeholders, including clients, brokers, service providers, and insurers.
- Actively identify and support the management of complaints and breaches in line with company processes and codes of practice.
- Identify and escalate opportunities for continuous improvement.
About you
As the ideal candidate, you will be a confident and engaging individual looking to build your career in the Insurance Industry. In addition, you will bring with you:
- Tier 1 or Tier 2 qualification in Insurance Broking (essential).
- Experience within the insurance industry, ideally with exposure to claims management across a broad range of products including workers compensation (essential).
- A passion for building and maintaining effective relationships with a diverse range of customers.
- Excellent communication (written and verbal) and organisational skills.
- A strong attention to the details with a knack for using technology and systems.
- A proactive attitude with the ability to work independently or collaboratively based on the situation at hand.
- A willingness to learn and to support others around you.
Why Us?
With over 40 years of experience, we pride ourselves on creating a collaborative and supportive workplace environment. In addition, we provide our team with:
- Paid leave for your Birthday each year.
- Paid volunteers leave each year.
- Access to our milestone program, recognising and rewarding your service.
- Access to a range of discounted insurance products.
- A broad range of internal and external training and development opportunities.
If you’re an enthusiastic insurance professional looking to build your career, click apply and provide a copy of your CV today!
