About the business

With over 40 years of history, Aviso WA provide specialist general insurance advice and broking services to a diverse range of clients across Australia. We are dedicated to building and maintaining strong professional relationships with clients and insurers alike, allowing us to negotiate tailored coverage with competitive premiums to give our clients peace of mind.

Aviso WA now offers an exciting opportunity to a motivated Claims Team Leader looking to build their career in a growing business!

About the Job

As a Team Leader of the Claims Team, you’ll be responsible for cultivating a driven and engaged team, developing their capabilities to continually support or clients in their time of need. Reporting to the General Manager, you will also be responsible for:

Setting, monitoring, and coaching Claims Consultants to create clear performance standards and expectations.
Building a resilient, agile team, and a culture of simplicity, innovation, and continuous improvement, supporting the team to adapt quickly and readily to change.
Coordinating and taking ownership of the daily operational performance across the Claims function, ensuring exceptional customer service is provided to our clients.
Implementing and conducting regular, effective leadership routines such as 1:1’s, group coaching, team meetings etc.
Providing technical support and guidance regarding clients, process and product knowledge, including escalated queries and complaints resolution.
Utilising data and insights to drive operational efficiency and optimisation of resourcing, workflow, and development of staff.
Ensuring compliance with all internal policies, procedures and external legislative requirements.
Maintaining effective communication and ensure team members are kept up to date regarding new products, new promotions, new processes & procedures, system enhancements and any other important updates to Claims operations.

About you

Tier 1 or Tier 2 qualification in Insurance Broking (essential).
Demonstrated Experience within the Insurance Broking industry (essential), ideally with leadership experience in a claims function.
Proven leadership skills, including the ability to coach, mentor and develop teams.
A passion for building and maintaining effective relationships with a diverse range of customers.
Influencing, negotiation and conflict resolution skills across internal and external stakeholders.
Strong operational planning, problem solving and analytical skills.
Proven ability to initiate and manage change across business.
Ability to work in an environment that is challenging and constantly changing.
Strong numeracy and literacy skills with a background of producing reports and identifying data trends.
Highly effective interpersonal and communication skills (written and verbal).

Why Us?

We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Here's what you can expect when you join us:

Paid leave for your Birthday each year.
Paid volunteer leave each year.
Access to a range of discounted insurance products.
A broad range of internal and external training and development opportunities.

If you’re an enthusiastic insurance professional looking to build a career in Insurance Broking, click apply and provide a copy of your CV today!

AVISO WA

Company Overview