Description
Nexus Airlines is looking for a Reservations Manager to lead our high-performing reservations team and ensure the smooth, efficient, and customer-focused management of our reservation systems across SABRE and Takeflite.The Reservations Manager is responsible for overseeing the delivery of efficient and customer-focused reservations services across Nexus Airlines. This includes managing a high-performing reservations team, ensuring optimal use and integrity of airline reservation systems (including Takeflite and SABRE), and maintaining data accuracy across both systems. The role plays a key part in supporting commercial outcomes, managing seat inventory, handling disruptions, and liaising with operational and finance teams to optimise sales, yield, and customer experience.✈️ What You’ll Be Doing:Manage day-to-day operations of the Reservations department, ensuring timely and professional serviceOversee content, accuracy, and system integrity across SABRE and TakefliteWork closely with agents, tourism partners, and corporate clients to resolve issues and build strong relationshipsLead responses to schedule changes, disruptions, escalations, and passenger claimsAlign booking operations with commercial objectives, including fare loading, sales campaigns, and inventory planningMonitor team performance, booking accuracy, customer satisfaction, and financial reconciliationCoach, support, and develop team members to drive a high-performance cultureLiase with the finance team to monitor seat allocation strategies, pricing accuracy, and revenue protection✈️ What You’ll Bring:Proven experience managing airline reservations or GDS-based teamsStrong working knowledge of SABRE (essential); Takeflite experience is a bonusUnderstanding of fare rules, booking classes, ancillary sales, and distribution channelsConfidence in coaching teams, managing performance, and building a positive cultureA keen eye for process improvement, data accuracy, and operational efficiencyExcellent communication and relationship-building skillsFinancial acumen relating to pricing, refunds, revenue protection, and reporting
Company Overview
Based in Kununurra, Broome and Karratha, Aviair offers corporate air charter services, regular passenger transport and beautifully crafted scenic air tours. Aviair has grown to become the first choice for air charter services in the northwest of Western Australia. Aviair can show you around the spectacular Kimberley region with a range of Bungle Bungle scenic air tours and day trips to the Mitchell Falls and more. Aviair won the Gold Medal in the category of Major Tour and Transport Operator in the 2017 Perth Airport WA Tourism Awards and the Silver Medal in the 2018 Qantas Australian Tourism Awards. Aviair offers excellent facilities, great career development opportunities and attractive industry award salary packages to quality candidates. Aviair’s commitment to safety and quality involves the search for exemplary high standards of employee candidates, to assist in our client experience operations, flight services, aircraft maintenance and support services, complimented with ongoing training. Aviair offers the right candidate a pathway to an exciting career within this dynamic industry.
